Assistant Manager - Collections - BPO/ITeS

Job Role: Candidate will have to handle the team of Team Leads/Supervisor for Outbound Collection B2B Process.

Education : Graduation/Post Graduation Degree mandatory

Experience

- 5 yrs to 8 yrs of experience as Debt Recovery Agent or Customer Care mandatory

- The candidate will have to handle the team of Team Leads/Supervisor for the Outbound B2B Collection process.

- Experience in US based Collections Process in a BPO / ITES preferred with Excellent Communication Skills & Team Management Ability.

Job Description:

- Managing and undertaking collections process for debts that have been allocated to him/her Team.

- Keep a track of the portfolio for specific buckets for the assigned area.

- Track & control the delinquency of the area, Bucket-wise & DPD wise and focus on non-starters.

- To do regular follow up with the default customers.

- Ensure the collection process and legal guidelines adhere.

- Providing and maintaining MIS report, reviewing of collection feedback on daily, Weekly & Monthly basis, etc.

- Smart to handle Supervisor/ Team Leaders.