Assistant General Manager - Transitions - Healthcare RCM Domain

ROLE SUMMARY

This position is based out of any of the Hyderabad, Chennai. The individual will be responsible for ensuring that the transitions are successful. In addition to enabling seamless transitions, the individual will also be responsible for building the capability of the Transitions function, and bringing thought leadership to the table that improves Transitions setup and implementation. Furthermore, the Individual will actively participate in new business pursuits (RFPs) to develop customized solutions.

RESPONSIBILITIES

Transitions -

- Execute transition of processes with end-to-end accountability.

- Establish robust project plans, clearly specifying various tollgates/milestones, tasks, planned/actual start and end date, responsibility and completion status.

- Establish organized "Ways of working through a structured Governance model and escalation matrix.

- Consultants in this practice will be required to work closely with our clients on onsite projects. The individual will ensure that program and project implementations are meeting/exceeding client and AGS Health's expectations

Solution and implementation design - The individual will work with the Sales/Customer Success teams to build customized solutions for new client engagements. This will entail creating compelling value propositions for the clients, developing transitions and implementation solutions, and providing inputs to effectively price service provision

Opportunity identification & Due Diligence-

- Performs Due Diligence/Opportunity dentification exercise for the clients and assists in preparation of Statement of work, gubmit the recommendation for outsourcing based on the current capabilities

Building capability in the Transitions function-

The individual will be responsible to bring innovation to the Transitions function by developing new and improved frameworks that will enable more effective transitions.

This will entail the assessment of new tools that can be deployed in Transitions, rethinking existing approaches to typical issues, understanding challenges and learning across different engagements and subsequently incorporating these in our Transitions methodology

Maintain knowledge of industry trends in the Healthcare RCM domain.

PERSONAL ATTRIBUTES

- Excellent Communication skills-ability to engage with clients as well as internal stakeholders and convince them about the proposed ides or solution

- Consultative Mindset-Out of the box thinking, ability to question status quo

- Self-starter-there are no rigid boundaries in terms of the level of innovation that can be brought, and the individual will need to have the ability to be self-motivated to pursue and explore different avenues to come up with the optimum solution

- Strong ability to operate in a fast-paced environment and cohesively work with a cross functional team spread across different geographical locations. Domain knowledge-US Healthcare RCM

- Data gathering and handling skills-sorts through complex data; gather other relevant viewpoints and identifies business impacting issues

- Excellent problem-solving and decision-making skills

- BPO industry knowledge, including an understanding of enabling functions (quality, training, hiring, technology, pricing et al) and operating environment

SKILLS

- MS Project-Hands-on experience in creating and maintaining project plans. Report out using basic MS Project options

- MS Visio-Create and maintain process maps

- MS Excel-Create and manage detailed project plan with specific tollgates/milestones, planned/actual start and end date, responsibility, and completion status

- MS PowerPoint-Governance meetings to provide updates based on the expectations of the target

Project specific skills-

- Project management skills. Ability to independently manage the end-to-end transition project within the allocated budgets and timelines

- Project sooping for new/existing business processes in collaboration with Sales and Customer Success teams. Understands customer risk/change appetite and tune up the transition model/solution accordingly

- Set and manage expectations with both internal and client stakeholders to ensure zero surprises

- Interact with all internal and client departments in project planning, align everyone to buy in the project vision, and work towards the common goal

- Take ownership and follow-up with task owners on time to ensure timely and effective completion. Excellent analytical skills

- Problem-solving skills

ACADEMIC AND PROFESSIONAL BACKGROUND

- Graduation in any stream (essential) Post-graduation, business management (preferred) PMP or PRINCE2 certification (preferred) Valid Passport (essential) Valid US Visa (preferred)

COMPLIANCE

- Should adhere to applicable Do's & Don'ts of implemented Information Security Management System (EC/ISO 27001:2013) and HIPAA regulations.

- Adherence to the rules and regulations as outlined by the management