Assistant General Manager - Transition

AGM - Transition M6

Mandatory Skills & Qualifications :

Domain Skills :

- Thorough understanding of project/program management techniques and methods

- Excellent Knowledge of performance evaluation and change management principles

- Ability to manage client relationships

- Strong understanding of BPM operations, quality and service

- Excellent communication & presentation skills

- Outstanding leadership and organizational skills

- Have logical reasoning & analytical skills

- Should have worked on MS Project, Visio, MS Office Suite

- Project management certification (PMP / Prince2) will be an added advantage

Intrapersonal Skills :

- Excellent Communication Skills

- Excellent Analytical skills

- Excellent People Management

- Excellent Presentation Skills

- Coaching and Mentoring

- Ability to work with others seamlessly - functions, peers - within / across Geos as required.

Educational Skills :

- Graduation/Post Graduation Must

- Lean or Six Sigma Certification is desirable

- Professional Certifications if any

Mandatory :

Ideal candidature to have :

- 10+ years' experience in BPM industry

- Minimum of 5+ years' experience handling independent Transitions

- 1-2 years in Program management

- Worked with international clients

- Customer Oriented and Client Centric Approach

- Worked on MS Project, Visio, MS Office Suite

- Ability to navigate and drive closure on actions across different functions within the organization

- Valid passport

Preferred :

- Candidates with exposure to US HealthCare as well as exposure to contemporary AI & Transformation Initiatives, Objectives and Responsibilities of Senior Manager Operations

- Ability to map client processes and identify upstream and downstream impact

- Ability to help identify a solution basis the clients outsourcing requirement

- Ability to identify Risks and appropriate mitigation steps