Assistant General Manager - Quality Assurance - Finance & Accounts Domain - Telecom

Core Skills and Experience - Proven working experience as a Quality Manager within a Finance organization with particularly focus on controls, compliance, balance sheet accuracy, etc

- Demonstrable experience of working in an outcome based environment with a focus on business SLAs

- Experience in set up of an end to end F&A back office quality framework

- Understanding of Quality Assurance standards and methodologies Experience in deploying a Quality Management Framework and exposure to managing a team of QAs to report on transaction quality in areas of AP, AR and collections for accuracy and timeliness as per the agreed SLAs

- Demonstrated understanding of parameters to assess accuracy of transactions relating to invoice processing, payment processing & the triage process, vendor management in ERP, unapplied payments & credits, Purchase Order cancellations and GRNI checks

- Demonstrated understanding of parameters to assess accuracy of revenue recognition, billing, sales reconciliations, invoicing and sub-ledger to GL reconciliations

- Sound understanding of Lean and Six Sigma is preferred

- Excellent Team Management, inter team coordination & communication skills

- Preferable to have worked in Telecom domain

Should be Techsavy and have used Technology to deliver Quality framework

Key Result Areas - Develop and implement a quality assurance framework which enables customer outcomes

- Ensure alignment of service quality parameters to the internal controls framework and drive operational quality for all aspects of transaction processing

- Plan, supervise & support quality audits and an effective feedback mechanism as is necessary for corrective actions across the AP, AR & Collection teams

- Ability to identify critical control points and preventive measures through monitoring and verification procedures

- Assists in the oversight of the management and maintenance of the policies