Assistant General Manager - Operations - Mall Business

- Supervise and manage Mall operations including property management, tenant management, customer service, contract services such as facility management, cleaning, security, maintenance etc.

- Ensure smooth day to day functioning of the Mall, facilitating good environment for retailers business activity and delightful customer experience.

- Identify key performance characteristics of each Retailer Category.

- Create and manage Data- base for the identified parameters.

- Knowledge of Retailing Presentation Issues like Lighting, Fixtures, Windows & Display

- Signage - Merchandising requirements & solutions - Storefronts trends, Fit-out guidelines, Tenant Co-ordination.

- Supplier evaluation & selection - Establish criteria for Vendor categorization and evaluation.

- Maintain references for establishing credibility of Vendors - Understand the commercial capabilities of Vendors.

- Supplier Management - Maintain records for key Vendors for continuous evaluation based on delivery, quality and costs - Review Vendor performance and taking corrective actions to ensure timeliness and quality of supplies.

- MIS - Analyse and evaluate ongoing Business Performance - Manage the business planning & budgeting process - Timely and accurate reporting of Mall performance.

- Customer Understanding - Develop an intimate knowledge of shoppers Attitudes and Behaviours - Develop intimate knowledge of Retailers site selection criteria and other requirements, including their merchandising preferences.

- Safety - Knowledge and operation of Fire Equipment - Ensure safe practices in Mall.

- Traffic & Parking Control - Understand the traffic movements in the Mall premises.

- Management of Parking Spaces for effective utilization - Road Safety.

- Liaison with Local Authorities - Police - Fire - Hospitals.

- Crowd Control - Understanding the crowd dynamics - Plan for rush situations - Understanding of panic situations.

- Customer Interaction - Participate in the Development of Customer or Channel Specific.

- Marketing Strategies - Provide input to the trade Proposition - Contribute to category.

- Management - Customer Relationship Management Customer Satisfaction - Understanding factors influencing customer satisfaction and dissatisfaction - Monitoring RSI & CSI to identify changes in Customer preferences and market trends - Identify opportunities for improving customer satisfaction.

- Retailer Principles and Practices - Elements of Retailing, including Principal types, ownership structures, and retailing terminology - Price points, merchandising, advertisements.

- Additional Skills: - Fluency in English - Interpersonal & analytical skills - Proficiency in MS Office.

Teamwork:

Experience:

- Qualification Graduation is a must, Postgraduate in any field would be preferable.

- Overall experience of around 10-12 years of experience being the AGM/GM Mall/Retail/Property management/Hotel Operation, Area/Regional Manager/Multiplexes.