Assistant General Manager - Operations - Call Center

Key Responsibilities :

- Manage call center operations, improve efficiency metrics, and optimize costs

- Lead and develop teams, manage client relationships, and transitions

- Analyze data, contribute to development plans, and support decision-making

- Ensure continuous improvement, proactive leadership, and development of direct reports

- Claims processing background

- Voice contact center experience

- US and Canada process experience (preferred)

- Client management skills

- CRM Operations and Client Management for all clients, People Management, Stakeholder Performance Management, Transition Management

- Leadership and operational know-how

- Ability to manage large teams (100+)

- Strong analytical and communication skills

- Strategic thinking and problem-solving skills

Profile Key Requirements:

- Experience: 15 - 17 Years

- Education: Post Graduate/Graduate with relevant experience & Client Management experience

- Self-reliant and self-motivated

- Should have knack over IT systems