Assistant General Manager - Human Resources - BPO/Mortgage Industry

Responsible for managing the overall human resources operations for the company. This includes driving the organization's HR strategy, ensuring compliance with labor laws and regulations, and fostering a positive company culture. This role will lead employee engagement, performance management, culture, and talent development initiatives. The role requires a strategic thinker with strong leadership skills to align HR.

Key Responsibilities:

Leadership & Strategy:

- Develop and implement HR strategies aligned with the company's business goals and objectives.

- Provide leadership and guidance to the HR team, ensuring efficient execution of HR programs and initiatives.

- Partner with senior management to develop Talent program & succession planning strategies.

Employee Relations & Engagement:

- Foster a positive work environment by managing employee relations issues, ensuring open communication, and resolving conflicts.

- Implement employee engagement programs to improve morale and workplace satisfaction.

Performance Management:

- Lead the performance management process, ensuring clear performance expectations, regular feedback, and developmental opportunities.

Compensation & Benefits:

- Oversee the development and implementation of competitive compensation and benefits programs.

- Ensure that salary structures and benefits packages comply with local labor laws and market standards.

Compliance:

- Ensure compliance with local labor laws, regulations, and industry standards.

- Handle grievances, disciplinary actions, and workplace investigations in accordance with company policies and local regulations.

HR Systems:

- Oversee the management of HRIS to streamline processes and enhance data management.

Industry Preference: BPO, Mortgage Industry