Assistant General Manager/Deputy General Manager - Customer Support

Key Responsibilities and Role:

- The Citizen Centre Head shall be a part of Lodha's facility management team (PCMA).

- Own and execute all customer facing communications (information, query resolution etc.) as part of facility management team of Townships after aligning with Townships strategy and leadership team.

- Be responsible for forming/updating resident councils and actively engaging with them on regular basis as part of city governance.

- Engages on ground with residents to identify influencers and establish a second communication network for word of mouth.

- Identifies difficult-to-work with residents and/or resident groups.

- Lead planned or unplanned meetings with residents on any issues pertaining to facility management and/or resident concern.

- Work cross-functionally with PCMA, Strategy team, Marketing team as deemed required for executing work.

We are looking for person who:

- Has 7+ years of experience in engaging with large number of people on ground and establish good people network.

- Has the experience of engaging in impromptu/unplanned meetings (in coordination with other teams like security etc.)

- Has street-smart ability in dealing with difficult-to-handle residents/customers.

- Has superior command over English and Marathi language for mass-communication to 50K+ people and knowledge of spoken Marathi is a must.