The Role: - The role of the - Assistant General Manager- focuses on the formulation and streamlining the organisational processes who will be responsible to handle a large team of call centre executives. The role requires a high level of customer service acumen strategising the operations and delivering high productivity through controlling, monitoring and analysing the processes of the organisation. Key Responsibilities: - To look after entire 200+ seats outbound call centre operations and deliver high productivity through controlling, monitoring, analyzing &amp; reviewing system. - Determines call centre operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews. - Develops call centre systems by developing customer interaction and voice response systems, and voice networks; designing user interfaces; developing and executing user acceptance test plans; planning and controlling implementations. - Maintains and improves call centre operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades. - Accomplishes call centre human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counselling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures. - Prepares call centre performance reports by collecting, analyzing, and summarizing data and trends. Mandatory: Experience in Outbound call centre sales process: 15-20 yrs Min number of agents handled: 200+ - Should have a working knowledge of MS Office suite - Should be Open to Travel &amp; work under deadlines - Candidate should be well-groomed and open to travel Additional Details: - Only Female Candidates Should Apply - Standard Day shift timings: 10 am - 7 pm (9 hours), 6 days.

Gurgaon/Gurugram

Assistant General Manager - Call Center Operations 

Assistant General Manager - Call Center Operations  ,Job Description for Assistant General Manager - Call Center Operations  in ARA Resources in  Gurgaon/Gurugram for (15-20) years of experience. Apply Now!

Job Description for Assistant General Manager - Call Center Operations  in ARA Resources in  Gurgaon/Gurugram for (15-20) years of experience. Apply Now!