Assistant General Manager/Account Manager - IT

AGM (Account Manager) - IT

- Responsible for managing the daily running of customer's account, including handling of company's relationship with both internal and external customers, utilizing Information Technology as tool towards better service delivery.

Key Responsibilities :

- Maintain and establish business relationship between the company and its customers (both internal and external)

- Develop company's IT Staffing projects to meet adequately all business needs of the assigned customers

- Ensure all IT Staffing initiatives relating to customer services are met timely enough

- Ensure all IT Staffing projects are streamlined towards prescribed budget

- Lead other IT members of staff in actualizing company's goal towards better service delivery

- Oversee and manage activities of other IT staff members to ensure all work in line with laid down procedures outlined by the organization

- Report activities directly to the CEO, regarding the status of any client-related transaction

- Advocate the needs and expectations of the client to ensure compliance by top management towards achieving customer satisfaction, which is the sole goal of the organization.

- Work with IT team to ensure compliance with customer's expectations

- Ensure that product portfolio gives reflection of ever-changing needs of the clients

- Coordinate technical support teams to provide varieties in customers' products

- Streamline user supports, talent acquisition team, training and solution design towards satisfaction of clients' needs

Qualification And Experience :

1. MBA or other related fields with 12+ years working experience in IT Contract Staffing / IT services and products/ management of IT services, or IT consulting

2. Familiarity with a number of IT Contract Staffing concepts, procedures, and practices

3. Ability to plan and successfully accomplish company's goals

4. Possess latitude and creativity in handling customers' accounts

5. Ability to relate with customers, top management and junior staff members in the IT department and across other departments

6. Ability to manage more than one IT account at the same time as dictated by the company's requirements at any particular time

7. Ability to maximize all business opportunities relating to each customer, like sales and marketing campaigns, resource requirements, and revenue forecasts

Remuneration :

An outstanding remuneration package that rewards professionalism and diligence will be on offer for the successful applicant as well as a well defined career path. An excellent package will be on offer for the right candidate, including an above industry base salary for the right person as well as the most complete employee benefit scheme. Don't miss out on this opportunity to join the market leader

Mobile : 9873663105