Assistant Director/Senior Assistant Director - Omnichannel - US Market

Assistant Director/Senior Assistant Director - Omnichannel - US Market

Key Responsibilities :

Project Management and People Leadership :

- Direct the delivery team to take ownership and deliver best possible outcomes through a sound data management, analytics and operations mindset.

- Work closely with stakeholders to ensure expansion and penetration of Omni use-cases with medical teams.

- Create a framework for communication, project management and execution across BUs to help drive best practices

- Take ownership of design, development, maintenance and operations

- Be a mentor for team members, and drive upskilling plans for team

- Serve as trusted career advisor, and work with functional leadership and HR to identify career opportunities for these team members, both systemically (career path development) and with individuals as needed

- Develop a pipeline of right talent and leadership, and contribute to an inclusive community of analytics expert practitioners

- Drive standardization, automation agenda across business units to help scale the delivery operations

Strategic growth and thought leadership :

- Strategize on key opportunities/ whitespaces, drive discussions and expand outcomes from for NBA / NBE / Omni solutions

- Integrate working model within and across Omni channel practice and where possible, across other teams to drive better cross-team resourcing, cross-pollination of best practices and expansion of capabilities

- Network with industry experts and external consultants as needed to develop, test, and implement new approaches and solutions for analytics outcomes