Assistant Director - Channel Management - Content - Shared Services

Assistant Director Channel Management (Content)

Location-NCR

MNC Shared Services

To enable exceptional client service, the Enterprise Content Management team delivers relevant, useful, and impactful content to our practitioners and the market. The managed content is strategic, globally sponsored, and of high value, spanning service line methods, policies, go-to-market and service delivery enablers, insights/thought leadership, leading practices harvested from engagement teams, and acquired external content

Position summary

The Channel Manager position is a pivotal role enabling the distribution of knowledge content to the right person, in the right place at the right time, supportive of our vision of delivering knowledge in context. The Channel Manager is key to optimizing leverage and utilization of our high-value content and providing more effective content delivery through multi-site publishing. Inherent in this is a focus on findability and metadata rigor, together with challenging editorial quality and compliance.

Essential functions of the job:

- Embraces a strong business understanding of the business and services, the needs of professionals and clients, and the related content supportive of this - using this understanding to inform intelligent decisions about content and channel optimization

- Develops an in-depth understanding of complex knowledge platforms (SharePoint-based and other) and the content managed within them; plans and assigns global resources to associated production tasks and deliverables as appropriate

- Acts in an executive editorial capacity, guiding content publication on significant internal websites and/or tools; leverages overall understanding of web content management, knowledge management and intranet information architecture best practices

- Responsible for suggesting and implementing enhancements to internal sites based on analysis of usage and other metrics

- Develops key relationships with product stakeholders, most critically community knowledge managers; manages stakeholder expectations; negotiates with and influences project sponsors

- Receives, synthesizes and prioritizes the demands and issues of stakeholders at a program management level, balancing community needs with firm-wide priorities

- Articulates complex content and technological concepts and issues in clear terms; anticipates and communicates ramifications of decisions and issues to stakeholders

- Reviews requests for intranet content publication for alignment with strategy; draws upon extensive knowledge of firm services and markets to tag content with relevant metadata for publication through various internal and external channels

- Applies advanced principles and concepts to a wide range of work in a complex functional area; duties are varied in scope and require a broad knowledge base to perform; works independently on complex projects, although they generally recur

Analytical / Decision making responsibilities

- Understands content value in the eyes of different audiences, and can translate this into decisions around metadata and channel management supportive of optimizing delivery channels

- Has a strong understanding of a product’s full range of functionality and a working familiarity with the type of content (including technical, professional literature) published through the tool

- Often acts as a project manager for medium-to-large projects or oversees significant portions of major or highly complex projects; advanced understanding of scope, schedule and planning; advanced understanding of time management, resource management and cost management

- Develops a strong understanding of the business drivers that determine success

- Analyzes the content management issues of products

- Identifies ambiguities with reported problems and proactively prescribes solutions

- Recommends courses of action and manages relationships for positive progress

- Applies judgment in tailoring methodologies, processes and practices to specific requirements of products and communities

Knowledge and skills requirements

- Understanding of firm's strategy, services, and go to market approach and related content needs

- Ability to understand metadata and information architecture and its practical application

- Possesses an in-depth understanding of highly complex products and knowledge platforms and the content managed within them; articulates issues that arise in the operation of them and suggests solutions

- Able to prepare detailed guidance and to manage projects; manages multiple highly complex projects simultaneously

- Good organizational skills

- Strong teamwork and mentoring skills

- Strong technical skills and understanding of knowledge management principles

Job requirements

- Bachelors degree or equivalent work experience

- 8 years or more related experience

Please mark subject line as 'Assistant Director Channel Management(Content)'