Assistant Community Manager - Client Relationships

- This is a full-time on-site role

- The Assistant Manager will be responsible for managing day-to-day operations, coordinating events and activities, resolving tenant concerns, and fostering a positive and engaging community environment within the campus.

- Introduce different processes and initiatives ensuring standardization of every center and Customer Satisfaction (CSAT).

- Create a collaborative community environment among members through the Community Managers and other departments to drive CSAT.

- Mapping and managing the lifecycle of a client from the time of move-in to departure.

- Understand customer demography and thereby custom develop the experiences of the clients, to ensure maximum usage of facilities, amenities etc.

- Understand data and be able to interpret business logic.

- Renewals and expansions.

- Ensure that buildings are fully operational, and processes are running smoothly.

- End to end management of client relationship in respective centers.