Assistance General Manager - Transformations & Automations - Retail Banking

AGM-Transformations & Automations -Retail Banking COE

Job Purpose :

Specialized consultants who act as Subject Matter Experts (SMEs) and Project Managers (PMs) to support clients in the Retail Banking space. Specialize in the development of target operating models (including support during near-/offshoring of operations), large/medium scale projects, driving digital banking initiatives, process automations initiatives and other operational transformation programs.

Duties and responsibilities :

- Generic.

- Excellent verbal, written, and interpersonal communication skills.

- Strong presentation skills.

- Strong attention to detail and accuracy skills.

- Good interpersonal & Time management skills.

- Intermediate Microsoft Office (Word, Excel, and Outlook) skills.

Roles and responsibilities :

- Process Requirements.

- Supporting clients with regards to performance improvement, operating models and service delivery, primarily in the Retail banking space.

- Work with IT on various automation initiatives.

- Prepare pro-active pitches for various target clients across the market and working with BRMs.

- An individual with prior demonstrated experience in Retail Banking Operations practice and in the operations delivery, Consulting services at complex large and mid-sized banks and financial institutions.

- Highly effective communication with all levels of the organization including senior management.

- Typically viewed as a subject matter expert.

- Knowledge about emerging trends.

- Handle consulting engagements related to process transformation and optimization.

Qualifications :

- Overall 12-15+ years of experience in Banking / BFSI of which 10+ years of experience in Operations, Delivery Management, Consutling and Transformation experience including Lite Tech and Digital Banking experience.

- Experience in Banking Process re-engineering and automations.

- Working conditions.

- General working hours.

Work Location : Mumbai, Chennai, Bangalore

- Direct reports

- Individual contributor role