Aspire Systems - Deputy Manager - Process Assurance

Deputy Manager - Process Assurance

Responsibilities:

- Hands on experience in QMS ISO 9001, ISO27001 standards, SOC 2 audit and CMMI framework

- Knowledge in Data privacy and related standards

- Working experience in handling ISO audit internally and with external audit partners

Responsible for Process definition, Implementation and maintenance of :

- QMS , ISMS and Privacy standards

- Audit

- Development of Metrics

- Periodical Reviews

- Responsible for process implementation within the Service Line for the accounts / projects

assigned

- Conduct audits / facilitation and report Risks and issues at account/project level

Facilitate Project status reviews:

- Identify and report Engagement specific risks, facilitate engagement team to mitigate the risks,

within the BU

- Responsible for Consolidation of defects and conduct defect analysis.

- Perform root cause analysis on repeated Issues, NCs, etc. also responsible for best practice

harvesting and adoption based on the reports sent by the QA team/Delivery team

- Perform SOW reviews and provide suggestion regarding the appropriate life cyle to be selected,

Metrics to be defined and follow the client demands.:

- Provide RFP support pertaining to the information security, Privacy and QMS process

- To manage the QA team and provide necessary guidance and support

- Coordinate with various stakeholders and to enhance the process and tools

- Define engagement specific process for relevant accounts

- To communicate effectively in every situation with different stake holders like vendors, team

members, manager etc.

- Develop Training materials and conduct / arrange for the BU level process / tools training for

delivery

- Responsible for managing and mentoring the QA team

- Support the QA activities

- Handle high end facilitations

- Mentor the QA team

- Interface with external agencies / trainers, etc.

- Amend the process based on the organization change as and when required

- Prepare KT plan for new joinees in QA team and induct them in the job.

- Ensure complete security of company confidential information.

- Tracking the customer feedback on time in aligned with the project teams and come out with

the RCA for the rating received from the Client to suggest respective solutions and address the

issue.

- Get involved in organization data collection and Arrive at the Benchmark