Aspire Lifestyles - Key Account Manager

Company Description:

- Aspire Lifestyles is a global team dedicated to inspiring and delighting customers by creating amazing stories that reinforce the value of brands.

- With 25 years of experience, we offer industry-leading concierge services, airport services, custom benefits and experiences, travel assistance, and more, tailored to meet every customer's definition of "extraordinary.

Role Description:

- The Key Account Manager will be responsible for managing and nurturing relationships with our most important clients, ensuring their needs are met, and identifying new opportunities to grow the business.

- This role requires a deep understanding of our clients' business models, the ability to provide tailored solutions, and the skills to drive revenue growth through strategic account management.

Key Responsibilities:

Client Relationship Management:

- Develop and maintain strong, long-lasting relationships with key accounts.

- Serve as the main point of contact for all matters specific to your accounts.

- Ensure the timely and successful delivery of our solutions according to client needs and objectives.

Account Growth & Development:

- Identify and pursue opportunities to expand services within existing accounts.

- Collaborate with clients to understand their strategic goals and deliver solutions that help achieve these objectives.

- Conduct regular account reviews to assess client satisfaction, performance, and areas for improvement.

Sales & Revenue Generation:

- Meet or exceed renewal targets for key accounts.

- Develop and execute strategic account plans that align with company objectives.

Cross-functional Collaboration:

- Work closely with internal teams (e.g., Sales, Marketing, Product Development, Customer Support) to ensure client requirements are met.

- Provide feedback from clients to the internal teams to enhance the product and service offerings.

Reporting & Analysis:

- Prepare regular reports on account status, including business reviews and client feedback.

- Monitor and analyze account performance to identify trends, risks, and opportunities.

Market & Industry Knowledge:

- Stay updated on industry trends, market conditions, and competitor activities.

- Share insights with clients to help them stay competitive and achieve their goals.

Qualifications:

- Bachelor's degree in Business, Marketing, or a related field (Master's degree preferred).

- Proven experience as a Key Account Manager, Sales Account Manager, or similar role.

- Strong business acumen and the ability to understand clients' business needs.

- Excellent communication, negotiation, and presentation skills.

- Ability to work effectively under pressure and meet tight deadlines.

- Proficiency in CRM software and Microsoft Office Suite.

- Previous experience in the luxury services industry is a plus.

Preferred Skills:

- Experience in HNI Banking, Luxury or Hospitality preferred.

- Understanding of Microsoft office suite.

- Ability to manage multiple projects and clients simultaneously.

Experience : 3-4 years