Askme.com - Assistant Manager - Customer Relationship

Assistant Manager - Customer Relationship

- Customer Life cycle Management

- Queries Request and Complaints

- Regional Customer Service Desk

- Excellent Communication Skills

- Support the RCSDs in QRCs Resolution

- Responsible for Closing Customer Engagement Tasks/Activities, On time response of Services within specified SLA.

- Coordination with different departments and sales team in order to resolve complaints/requests.

- Coordination with different departments and sales team in order to get contract renewals done.

- Service Assurance, Co-ordination, Renewals.

- Respond to incoming customer grievances and resolve them within the committed timelines also persuade customers to remain with us

- Proactively identify the customers who are at risk of cancellation and ensure that every opportunity to retain these customers is investigated.

- Monitor the CLM Tasks closure and make them close within the SLA as per the set guidelines.

- Identify new business practices that could be introduced or suggest modifications to existing practices that could reduce the risk of customer cancellation.

- APL renewals

Salary Range: 8-9 LPA