Ascendeum - IT Project Manager

About Us:

- Ascendeum is a dynamic company specializing in ad tech, data analytics, website development, and mobile applications.

- We are committed to delivering high-quality solutions to our clients and are seeking a skilled Technical Project Manager to join our team.

Job Description:

- We are looking for an experienced Technical Project Manager who will oversee the lifecycle of client-raised tickets on Jira.

- The ideal candidate will efficiently manage a large volume of tickets, allocate tasks to team members, and ensure that all client work is completed within SLA limits.

- They will also proactively raise alerts to management if any issues arise that could impact business operations.

Key Responsibilities:

Ticket Management.

- Read and thoroughly understand client-raised tickets related to ad tech, data, websites, and apps.

- Allocate tasks to appropriate team members based on skills and workload.

- Monitor progress and follow up to ensure timely completion of tasks.

Team Coordination:

- Identify bottlenecks and team members who may be overloaded.

- Eliminate roadblocks and implement solutions to improve workflow.

- Facilitate effective communication among team members and stakeholders.

Performance Monitoring:

- Ensure that all client work adheres to quality standards and SLA agreements.

- Analyze team performance and implement strategies for improvement.

- Raise alerts to management of issues well within time limits.

- Provide regular updates and reports to management and clients.

Experience:

- At least 5 years of experience managing IT projects and software development initiatives.

- Proven ability to handle a high volume of tickets and multitask effectively.

Education - Bachelor's degree in computer science or a related field is a plus.

Skills:

- Proficiency in Jira and other project management tools.

- Strong understanding of ad tech, data analytics, web development, and mobile applications.

- Excellent organizational and time-management abilities.

- Exceptional communication and interpersonal skills.

- Ability to work independently and make quick decisions.

- Thank you for your interest in joining Ascendeum.