Arthmate - Lead - Collections

About Us : Arthmate is changing the traditional financing landscape through Finance as a service across the spectrum of Business Lending, Co Lending, Financing Technology Suite and P2P financing products. The key responsibility of this role is the management and monitoring of collections across the organisation.

Role Description:

- Contacting customers to inform on delinquency, encourage on-time payments and set up payment plans that can facilitate good credit.

- Build and maintain relationships with outsourced collection teams, both filed and tech based

- Communicating with the sales department to maintain accurate and updated information on client accounts and payments.

- Locating debtors and contacting them via phone or mail to address their overdue payments and determine the reason for the outstanding debt.

- Identifying accounts with overdue payments and keeping records of the amount owed and the length of the delinquency.

- Report on collection activity and accounts receivable status.

- Processing customer payments, account adjustments and customer refunds where appropriate.

- Reviewing records for accuracy and handling disputes to make sure that account information is entered and maintained appropriately.

- Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.

- Prepare and present reports on collection activities and progress.

- Develop collections methods that consistently lead to achieving or exceeding company financial goals.

- Work closely with team members to create ways to bring in revenue and find success as a group.

- Solve problems quickly and create resolutions that bring in revenue on a regular basis.

- Update account status records and collection efforts.

Requirements :

- Minimum 8 years of experience as a Collection Specialist or similar role.

- Excellent Knowledge of billing procedures and collection techniques.

- Contact clients and discuss their overdue payments.

- Comfortable working with targets.

- Knowledge of collection laws and regulations.

- Excellent communication and interpersonal skills.

- Problem-solving and critical-thinking skills.

- Skilled in negotiation.

- Bachelor's/master's degree in accounting, business management, or a similar field.

- Knowledge of payment plans and accounting procedures.