Area Service Manager - Auto

Responsibilities:

- Manage the assigned territory as ASM, ensuring effective coverage and penetration of target markets.

- Enhance customer experience by providing exceptional service and support.

- Meet business targets related to Free Service redemption, Paid service share, and revenue growth from Dealer & ASDs workshops.

- Provide feedback on product performance and conduct competition benchmarking to identify areas for improvement.

- Implement Total Productive Maintenance (TPM) at Dealerships and drive the Service agenda to optimize service efficiency.

- Monitor competitor activities and stay updated with the latest trends and requirements in the market.

- Prepare for the launch of new products, ensuring readiness in terms of service infrastructure and support.

- Conduct analysis of product failures and provide detailed reports to the Head Office (HO) team for further action.

- Implement Service Quality Systems at Dealerships, branches, and ASDs, focusing on evaluation and continuous improvement through the PDCA cycle.

- Maintain service standards of customer care and vehicle care at Dealerships, branches, and ASDs across the territory.

- Oversee service network and capacity expansion in accordance with Dealer Sales and Service (DSS) norms for Dealers and ASDs.

- Exercise control over warranty claims to minimize losses and ensure compliance with company policies.

- Support sales efforts by providing comprehensive service support to customers.

- Drive sales of genuine spare parts through effective promotion and support initiatives.

Qualifications:

- Bachelor's degree in Business Administration, Marketing, or related field (advanced degree preferred).

- Proven experience in sales management, preferably in the automotive industry.

- Strong understanding of sales and service processes, with a focus on achieving business targets.

- Excellent communication and interpersonal skills to build and maintain relationships with customers and stakeholders.

- Analytical mindset with the ability to analyze market trends, competitor activities, and product performance data.

- Proficiency in implementing quality systems and driving continuous improvement initiatives.

- Ability to manage multiple tasks and priorities effectively in a fast-paced environment.

- Willingness to travel within the assigned territory as required.