Area Service Manager

Service volume growth:

- Achieving the service targets through channel partners in the assigned region.

- Increasing the market share for the assigned region by providing Strategic Directives.

- Involved in the preparation of Plan Actuals with Zonal service Manager for setting service targets for ASM by analyzing actual service vs expected service.

- Updating market developments periodically to facilitate proactive steps to combat competition.

- Analyzing market service data and customer satisfaction data.

NPS:

- Identifying the network gaps & identify prospective dealers.

- Managing the business by monitoring each dealership in terms of viability and profitability.

- Providing support and Handholding new dealers to ensure smooth operations.

Repair Quality:

- Capturing RM and ASM best practices and deploy them horizontally in concerned areas

Service Capability:

- Initiate marketing programs/ BTL activities from time to time in the assigned region and monitor customer service to achieve service objectives and customer satisfaction.

Service processes - improvements

- Kaizens

- Stock planning & correction

Dealership Performance:

- Dealer SQI

- Deploys best practices from one region to the other.

- Career pathing and mentorship

- Conduction of team building activities in order to drive engagement among the service team.

The above list is not exhaustive and could evolve with changing needs & priorities of the company