Area Sales Manager - DTH Service

Job Title : Area Sales Manager

Department : Sales : Direct to Home ( DTH)

Reporting to : Business Leader

Location : Chennai

This role requires the person having interest in meeting and interacting with new and different set of people

Key Deliverables :

Target Achievement of the team :

- Demonstrations on a daily, weekly & monthly basis.

- Quality of the demonstration and positive owner experience feedback

- Demo to Sales Ratio (Conversions) and

- Sales Targets on a weekly, monthly, quarterly and yearly basis

Key Responsibilities :

- Lead from the front and keep the team motivated. In the field the person has to shadow, mentor and train the team members

- Manage the lead distribution from LMS to each team member judiciously and ensuring closure on each lead in the LMS reporting system on a daily basis

- Supervise the team for calling up customers to fix up appointments for a demo at home from the leads provided by LMS which get generated thru events - Mall & RWA Activations, or contact centers.

- Ensuring time adherence of self and the team members

- Managing & delivering a high-quality customer experience from the sales consultant /advisor perspective.

- Monitoring that all demo units are sparkling clean before each demonstration at home.

- Ensuring that demonstration & Setting up the Company products is according to the customer's needs & requirements.

- Making sure that the team is delivering a high-quality customer demonstration experience & is able to have a relationship level

- Continuously building product knowledge and keeping updated on any product developments within Company and our competitors.

- Actively building relationships with the team and the wider support channels to further the success of Company products

- Provide real time feedback to reporting managers at each stage of a sales call from first time contact till the closure of a sale or otherwise of self and of the team.

- Support issues to assist team on improving customer experience and product reliability opportunities.

- Capture and report any emerging product reliability and safety issues reporting.

- Submit daily/weekly reports of products and customers contacted / visited and sold

- Ensure that the team members follow all process activity

Person Specification :

- MBA preferred, graduates with exceptional track record can be considered

- Experience range required is 5-8 years

- Experience of minimum 2 years in Direct to Home selling is a must

- The candidate should have led a Direct to Home sales team of Consumer Durables for min 2 years

- The person should be willing to work in the field and should be comfortable with 6 days- work week with weekly off (not essentially a Saturday or a Sunday).

- The role may require the candidate to work on public holidays for which a compensatory off will be given during the month.

- High level of customer service orientation required- a desire to help or serve others, to identify, meet and exceed their needs and expectations

- Excellent Vocal English is a must

- The candidate must be self-driven and should possess killing instinct and ambition to grow

- Strong presentation and people skills required

- Should have good consulting skills, judgement of people-based objectivity and intelligence

- Mid level of computer literacy including intermediate level experience with Microsoft Office

- Strong written, verbal and interpersonal communication skills

- A meticulous approach to planning and organizing to prioritize tasks and meet strict deadlines

- Ability to build and maintain strong relationships with people at all levels of a business