Area Resolution Manager - Housing Finance Business

The prime responsibility will be to achieve Collection targets assigned to your Region/State by getting the Branch teams, and Collection agencies / associate to deliver their numbers

- Meeting the Target on Cost of Collections by ensuring lower flows to higher buckets and also by getting the right pricing done for the agencies

- Ensuring the lowest NPA rate (reduced flows into NPA and higher recovery from already provisioned pool)

- Handle customer issues / escalations

- Reverse feedback to credit on the quality of acquisition and also by sharing market information

- Documented feedback and action taken on all cases in bucket allocation

- Ensuring adequate feet on street availability area-wise/ bucket-wise

- Build a support mechanism for branch teams, drive branch teams for collections and targets

- Manage Productivity by fixing productivity norms for agencies, associates and branch teams

- Visit on Problematic and Chronic cases for better resolution and lead by example approach

- Agency billing closure within 60 days of work completed month

- Coordinating with legal teams for initiating legal actions against chronic defaulters and dealing with enforcement agencies for filing case under SARFAESI

- Continuously monitoring of collection agencies and collection executives to identify fraudulent practices and ensure no loss is incurred due to such activities

- Ensuring audit queries are complied with, ensuring corrective and preventive actions

- Ability to manage legal workflow in collections for the region (SARFAESI and Sec 138)

Preferred skills:

- Knowledge of Mortgage collections

- Good Communication/Negotiation skills

- Team Handling skills

- Understanding/knowledge of using appropriate legal tools in each bucket wherever necessary

- Analytical and data driven