Posted By
Posted in
Banking & Finance
Job Code
1254646
Process Management - To manage file processing and disbursal of loans of retail asset products offered by the bank as mentioned below:
o Secured Loans (Gold Loan)
o Unsecured Loans (Personal Loan)
- To ensure Quarterly stock / weight verification in all Gold Loan branches.
- Roll out of new products at all branches under area.
Risk Optimization - Carrying out the roles defined in Operational Risk Management policy as a first line of defense.
- Nil Operational Errors and Financial Loss.
- To conceptualize, design, develop and implement system controls with a view to improve operational risk management
- Investigate staff lapses, errors and take corrective actions.
- Analyze root cause of attempted fraud/Actual fraud and suggest corrective measures.
Cost Optimization - To contribute effectively towards process efficiency and cost saving.
TAT and FTNR - Tracking TAT and FTNR of Processes.
Customer ( Internal and External) - Ensure that all queries and complaints logged in CRM pertaining to the Branch are resolved within agreed TATs.
- To ensure regular Branch visits - monthly & Quarterly in all Gold Loan branches.
- To ensure timely resolution of customer escalations and to work on reduction of the same. Regularly monitor service time and wait time at customer service centers
- Investigate customer complaints and analyze and help the branches resolve the same.
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Posted By
Posted in
Banking & Finance
Job Code
1254646