Area Manager - Tea Cafe - QSR

GENERAL SUMMARY:

The ultimate responsibility for safeguarding the financial success of a specific outlet and maintaining the reputation of the company and implementation of policies and procedures in accordance with the mission, core values, and purposes of the organization.

ESSENTIAL DUTIES & RESPONSIBILITIES :

- Operational management: organising stock and equipment, ordering supplies and overseeing building maintenance, cleanliness and security;

- Financial management: planning and working to budgets, maximizing profits and achieving sales targets set by head office, controlling takings in the cafes.

- People management: recruiting new staff, training and developing existing staff, motivating and encouraging staff to achieve targets, coordinating staff scheduling

- Working to ensure standards of hygiene are maintained and that the restaurant complies with health and safety regulations.

- Ensuring high standards of customer service are maintained;

- Implementing, and instilling in their teams, company policies, procedures, ethics, etc;

- Handling customer complaints and queries;

- Implementing branded promotional campaigns from head office, including the handling of point of sale promotional materials, or devising your own promotional campaigns;

- Preparing reports and other performance analysis documentation;

- Reporting to and attending regular meetings with head office representatives

Job Requirement :

- Knowledge, skills & abilities:

- Well versed in MS Office and Intermediate excel skills

- Interest to learn new system/tools/processes

- Ability to work under pressure with stringent deadlines

- Team player

- Ability to maintain flexibility and openness in a rapidly changing environment

Minimum experience:

- Relevant experience, F&B, or QSR

- Education - Any Graduate or Post graduate.