Area Collection Manager

Job Description:

- The Area Collection Manager is responsible for overseeing and optimizing the collection processes within a specified area.

- This role requires a proactive approach to managing both individual and team performance, ensuring that collection targets are met, and providing strategic recommendations for improvement.

Key Responsibilities:

Monthly Performance Review:

- Conduct detailed reviews of agency and team performance on a monthly basis.

- Address and take corrective actions against underperforming agencies or team members.

- Identify and recommend new agencies for enhanced collection efforts.

Capacity Management:

- Assess and monitor collection capacities in line with the Average Collection Ratio (ACR).

- Ensure that collection efforts are aligned with the established capacity benchmarks.

Weekly CO Performance Review:

- Perform weekly reviews of Collection Officers' (COs) performance.

- Provide feedback and guidance to improve individual performance.

Target Achievement Control:

- Maintain close control over collection processes to ensure that allocated targets are achieved.

- Develop strategies to overcome challenges and barriers affecting target attainment.

Field Location Visits:

- Travel to all locations within the area on a monthly basis.

- Conduct physical reviews of each field location to assess performance and operational effectiveness.

Receipt Book Audits:

- Conduct periodic audits of receipt books to ensure accuracy and compliance with internal controls.

Daily Productivity MIS:

- Maintain and update daily productivity Management Information Systems (MIS).

- Share comprehensive reports with higher management, including detailed analysis of performance data.

Monthly Team Meetings:

- Organize and lead monthly team meetings at a hub location.

- Review team performance, discuss challenges, and develop action plans for continuous improvement.

Qualifications:

- Proven experience in a managerial role within collections or a related field.

- Strong analytical skills with the ability to interpret data and make informed decisions.

- Excellent leadership and interpersonal skills to manage and motivate a team.

- Effective communication skills for reporting and liaising with higher management.

- Willingness to travel frequently within the assigned area.

- Familiarity with MIS systems and performance management tools.

Desired Attributes:

- Proactive problem-solving abilities.

- Strong organizational skills with attention to detail.

- Ability to work under pressure and meet deadlines.

- Commitment to achieving high standards of performance and accuracy