Posted By
Posted in
Banking & Finance
Job Code
1432550
Location- Patna, Indore, Silchar, Kolkata, Agra
Key Responsibilities:
Monthly Agency Performance Review:
- Conduct thorough monthly reviews of agency performance metrics.
- Take decisive actions against underperforming agencies to ensure targets are met.
- Identify and recommend new agencies for collection services as needed.
Capacity Assessment (Avg. Collection Ratio - ACR):
- Regularly check and analyze Avg.
- Collection Ratio (ACR) to assess agency capacity and efficiency.
- Make recommendations for adjustments or improvements based on ACR findings.
Weekly CO (Collection Officers) Performance Review:
- Conduct weekly performance reviews of Collection Officers (COs).
- Provide feedback and support to COs to enhance their performance.
Target Achievement Oversight:
- Maintain close control and monitoring to ensure that allocated collection targets are achieved.
- Implement strategies as necessary to meet or exceed targets.
Field Location Visits:
- Travel to all locations within the assigned area on a monthly basis.
- Conduct physical performance reviews of each field location.
- Provide on-site support and guidance to improve performance where necessary.
Receipt Book Audits:
- Perform periodic audits of receipt books to ensure accuracy and compliance with procedures.
- Address any discrepancies or issues identified during audits promptly.
Daily Productivity Reporting and Analysis:
- Maintain and share daily productivity Management Information System (MIS) reports with higher management.
- Provide insightful analysis and recommendations based on MIS findings.
Monthly Team Meetings:
- Organize and lead monthly team meetings at the hub location.
- Conduct performance reviews, discuss challenges, and strategize for improvements.
Qualifications and Skills:
- Bachelor's/Master's degree in Business Administration, Finance, or related field (preferred).
- Proven experience in collections management or related field.
- Strong analytical skills with the ability to interpret data and trends.
- Excellent communication and interpersonal skills.
- Ability to travel extensively within the assigned area.
- Leadership qualities with a proactive approach to problem-solving.
Working Conditions:
- Full-time position requiring regular travel and on-site visits.
- Fast-paced environment with deadlines and targets to meet.
- Collaboration with multiple stakeholders including agencies, COs, and higher management.
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Posted By
Posted in
Banking & Finance
Job Code
1432550
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