Aparna Constructions And Estates - General Manager - Collections - CRM

Role & responsibilities

- Monitoring collections number as per given targets & ensure than 100% of the targets is achieved on monthly basis.

- Responding to e-mails & handling client queries (1st Level Escalations).

- Coordinating with home loans head for loans sanctioned & ensure disbursement documents are given as per due & work progress.

- Co-coordinating with sales team for clarifications & updates.

- Ensuring team generated demand letter as per work progress & ensure due amount is disbursed/collected on priority.

- Team meetings at regular intervals

- Planning coaching sessions for new joiners

- Drive number on daily basis so that monthly targets are achieved.

- Head Count/Man Power request as per business requirement.

- Sets goals/targets on monthly basis & drive the team.

- Maintain health ratio of collection number with total outstanding amount is achieved at regular intervals.

- Promotion Recommendation for High performers.

- Periodic review of overdue amount of more than 30+ & 60+ days & ensure it is collected on immediate basis.

- Monthly MIS meeting with MD/Executive Vice president.

- Any other ad hoc task as per the need of the business.

Preferred candidate profile

- Must be Post Graduate with 20 plus years of experience.