Aon - Manager - Operations

Job Information:

Job Title - CNS H&B Ops Operations Manager

- Track Management

Business Unit - Health Solutions

Education - Graduate/Post Graduate

Work Experience - Bachelor's degree and/or equivalent with 6+ years of work experience required/ Post Graduate with 5+ years of experience

Shift Timings (2 PM- 11 PM, 9 Hrs. Shift) Scope

About AON We are a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance

Scope

Business Overview:

- Aon Health & Benefits offer market-leading consulting, broking and delivery services to clients and their employees across organizations of all sizes, geographies and industries. These offerings include: end-to-end solutions to benefits management, alignment of your benefit plans with corporate strategy and policies, considerable purchasing leverage, systematic and structured approach

Work Description/Role Summary:

- Results-oriented individual with rich experience in day-to-day business operations management. Effective liaison to key clients, accounts and external business stakeholders. 

- Offering ability to leverage trends across industries and markets to derive solutions and approaches focused on creating value for customers and profitability for company. 

- Demonstrated ability to streamline processes for efficiency and productivity. Well-versed in applying multi-faceted approach to managing safety, operations and productivity across multiple business lines. Transition specialist adept in creating seamless integration of new operations and businesses

Role overview:

- People Management - Typically managing a team of 8-12 colleagues (may vary depending on the overall team size) and reporting into the Service Manager

- Project Management - Manage projects end to end with focus on Quality of Delivery and Process Efficiency

- Track and control project timelines, resource allocation, identify and mitigate risks, and accountable for communication management

- Collaborates with extended leadership and other key stakeholders in managing service delivery, capacity management, and key performance metrics

- The individual develops and implements strategy to achieve the defined business objectives/targets and provides guidance in determining service level agreements, determining control standards and identifying issue escalation matrix.

- Define and implement SLAs along with on-shore stakeholders.

- Acts as the first point of contact for colleagues, on company programs and policies

- Demonstrates flexibility and adaptability in a changing environment

- Strong product and domain expertise

- Stakeholder and market management

- Translate the business goals to individual goals and set expectations/targets

- Performance management through regular connects of all direct reports

- Ensure colleagues are motivated and engaged to perform

- Define career paths & development goals and ensuring succession planning for critical roles

- Focus on enhancing technical & personnel effectiveness through training, education and coaching

- Implement various quality, technology, automation and standardization initiatives to enhance operational efficiency

- Risk Analysis and mitigation - in case of crisis situations, provide viable alternatives with least impact to business

Skills & Knowledge Requirements:

Good To Have:

 - Proficient with Data Analysis

- Project Management of multiple projects

- Ensure Capacity and Workload management

- Effective People Management

- Effective Stakeholder Management

- Understanding of consulting solution

- Risk and Escalation Management

- Understanding and Reporting of Operational Metrics

- Advanced MS Excel

- Proficiency on MS word and Power Point

- Ability to Apply technology tools to situations & provide unique solutions

- Contribute to improving technology and its application

- Coaching/Mentoring - Intermediate Level

- Working with People as project teams: Should be able to maintain colleague data. Working with teams, staffing, resource allocation, demonstrate cultural awareness, participate in the development plans for the colleagues

- Can evaluate and execute Process re-engineering

- Displays a high degree of business acumen

- Skills: Excellent communication and listening skills, Planning, Analytical and critical thinking capabilities, Problem Solving, Decision Making

- Flexibility/Adaptability

- In depth knowledge of project management practices

People Management, Risk Analysis & Management, Budgeting & Forecasting, Negotiation,

- Operations Management, Project Management, Stakeholder Management, Coaching & Feedback, Solution Oriented approach and Conflict resolutions

- Data Analysis, Proficient with MS Office, Effective Written and verbal communication skills, Domain Knowledge, Analysis & Report Out

- Cost Reduction Strategies, Cross-functional communications, Business Development

Works with: Accomplished management professional with relevant experience in operations. Proven effective leader skilled in development and oversight of high-performing, multi-disciplined and quality-oriented teams.

Jagriti