AngelOne - Senior Associate - Customer Experience - Non-Voice

Job Description:

Industry : Fintech

Academic background : Graduation/Master's in any stream.

Work experience : 1- 3 years experience in Email/Chat process with good knowledge of Equity, Currency, or Commodity trading

Job description :

- Responsible for handling and resolving queries of customer via E-mail/ chat and call (voice).

- Ensure quick and efficient resolution of customer queries / grievances.

- Follow communication scripts when handling different topics

- Ensuring queries are resolved as per defined TAT

- Have a good positive attitude-should be committed to the work Technical Skills- NCFM/NISM VIII certifications in capital markets, derivatives, and currency derivatives (preferred)

- Excellent oral/written communication skills (English) required

- Good quantitative/analytical skills

- Customer Service, Customer Relationship, Relationship Management, Good knowledge of financial market

- Good Internet Connection is must

Desired Skills and Eligibility criteria :

- Promptness

- Ability to set your own objectives

- Courtesy while speaking

- Building a rapport with the customer