Angara - Manager - Customer Excellence

This role will require you to :

1. Be customer-obsessed and build trust through your conversations

2. Champion opportunities to consistently improve the Angara experience

3. Drive customer retention, reduce churn, and increase customer satisfaction

4. Offer product options, alternatives, and customizations to achieve sales goals

5. Build customer loyalty for all present and future purchases

6. Be the voice of the customer and share solutions that will improve our experience

7. Test new strategies and drive customer value

8. Be a team player and collaborate with support teams to address customer calls.

Eligibility :

1. 8-10 years of overall experience managing customer relationships, sales, and support.

2. Preferred luxury industries: Jewellery, Automobile, HNI Banking, and Hospitality.

3. Graduation/Post Graduation

4. Plus: Jewellery education/certification will be preferred.

5. Notice Period: Immediate Joiner 30 Days

Skills & Competencies :

1. An expert in written & spoken English

2. Exceptionally strong customer handling and problem resolution skills; focus on quality.

3. Ability to work independently & as a team, self-motivated, and demonstrate flexibility in approaching responsibilities and change

4. Prioritizing tasks and time to ensure efficiency

5. Goal-driven, target-orientated, able to look back objectively at customer issues and initiate solutions to improve customer experience.