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Posted in
BPO
Job Code
677672
Salary Offered : 10-15 LPA
Hiring for the role of Analyst Workforce Management for a leading Global Bank in Hyderabad
The purpose of a WFM Lead is to:
- Ensure effective management of resources for Business Service Operations within GSC, to meet service levels and agreed staffing ratios and KPIs.
- This includes immediate to long term FTE requirements, the scheduling of staff and the distribution of resources between sites.
- The role holder will deliver on tasks documented in this role profile and the individuals- objectives will determine the scope of their role on a day to day basis to meet the demand of the business.
Experience :
- Proven planning and service management skills and experience.
- Effective communication, inter-personal and negotiating skills
- Excellent decision making and problem solving ability
- Proven judgmental skills to identify and resolve problems
- Experience of managing resources using appropriate systems, tools, communication, delegation and planning skills
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5838
JOB VIEWS
41
APPLICATIONS
12
RECRUITER ACTIONS
See how you stand against competition
Pro
View Insights
Posted in
BPO
Job Code
677672
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