5838

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Job Code

677672

Analyst - Workforce Management - Bank

caution
5 - 10 Years.Hyderabad
Icon Alt TagWomen candidates preferred
Posted 6 years ago
Posted 6 years ago

Salary Offered : 10-15 LPA


Hiring for the role of Analyst Workforce Management for a leading Global Bank in Hyderabad

The purpose of a WFM Lead is to:

- Ensure effective management of resources for Business Service Operations within GSC, to meet service levels and agreed staffing ratios and KPIs.

- This includes immediate to long term FTE requirements, the scheduling of staff and the distribution of resources between sites.

- The role holder will deliver on tasks documented in this role profile and the individuals- objectives will determine the scope of their role on a day to day basis to meet the demand of the business.

Experience :

- Proven planning and service management skills and experience.

- Effective communication, inter-personal and negotiating skills

- Excellent decision making and problem solving ability

- Proven judgmental skills to identify and resolve problems

- Experience of managing resources using appropriate systems, tools, communication, delegation and planning skills

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5838

JOB VIEWS

41

APPLICATIONS

12

RECRUITER ACTIONS

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Pro

View Insights

Posted in

BPO

Job Code

677672

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