Analyst - Service Operations Analytics

YOUR BACKGROUND : 

- Degree in Operations research/ Mathematics/ Statistics/ Computer Science from a respected institution

- 1-3 years of professional work experience with a reputed Analytics firm and/or service organization

- Good programming skills in Excel and VBA

- Database handling techniques

- Good working knowledge of tools like Alteryx and Tableau

- Statistical techniques like Design of Experiments, Correlation and regression analysis, t-test

- Knowledge of Operations/Service Operations domain on topics like customer care, workforce management and field operations

- Excellent problem-solving skills, including the ability to disaggregate issues, identify root causes and recommend solutions

- Ability to work collaboratively in a team environment

- Ability to work effectively with people at all levels in an organization

- Ability to work under pressure and deliver on tight deadlines

- Skills to communicate complex ideas effectively

WHO YOU'LL WORK WITH:

- You will work with Service Operations Analytics & Tech Lab team at  Gurgaon office . This team clients from various industry verticals such as Banking, Insurance, Telecom, Hi-Tech, Healthcare, Transport & Logistics, Energy etc. on different Service Ops topics. This team focuses on the following 3 aspects (apart from others): Service Ops deep dive diagnostic, Optimization, simulation and other modeling modelling techniques, and Service Ops transformation

YOUR RESPONSIBILITIES :

- You will spend a significant part (70-80%) of your time working with the Service Operations practice and Consulting teams in Company teams and, at times, directly to clients, helping with complex client problems in Service Ops domain. The remainder of your time (20-30%) will be spent in doing analytical work outside Service Operations domains for our clientele, which would include, among others, usage of operations research and statistical techniques for data analysis.

- Majorly you will be serving on client engagements, (initially along with senior members) such as running various analysis, preparing standard summary pages. You will occasionally serve as a full-time member on client service teams at client locations, you will support development and maintenance of team's proprietary analytical tools/ databases and other knowledge development projects and you will contribute to qualifications packs and support creation of LOPs (Letter of Proposal). You will proactively create reusable knowledge products that capture the insights gained from company's engagements and changes in business environment and coach and mentor junior analysts when appropriate.

- You will be based in Gurgaon and may need to travel frequently to serve clients onsite globally.