Analyst/Senior Analyst/Consultant - Benchmarking - BPO

Analyst/Senior Analyst/Consultant - Benchmarking - BPO

Purpose - be a part of the Benchmarking Practice of the Firm and contribute to the growth of the Firm through working on billable client assignments, internal IP development and go-to-market activities

Functional Responsibilities :

- Responsible for project delivery of billable client assignments related to benchmarking, either standalone or as part of larger sourcing transformation/consulting engagements of large MNCs, Governments and International agencies

- Responsible to assist and/or lead project delivery in business case analysis and financial modelling of BPO contracts.

- Responsible for internal IP development through building of new capability areas, developing marketing material, and delivery artefacts

- Responsible to pursue sales opportunities and proposal response creation

- Manage delivery quality by enforcing customer service standards

- Responsible for developing and enhancing delivery processes and artefacts

Competencies :

- Must be familiar with at least two common business processes (Like F&A, HR etc.), including their pricing structure in BPO contracts and common performance metrics

- Cross-industry experience is preferred though not mandatory.

- Strong presentation, verbal and written communication skills with the ability to articulate complex ideas in easy-to-understand business terms to all levels of management, including senior leaders

Work Experience :

- 2-5 years in BPO solutioning and pricing analysis (both FTE-based pricing and transaction-based pricing)

- Relevant experience of working with large consulting firms or specialty practices of such firms related to the benchmarking and technology outsourcing industry

Certifications :

- Desirable to have industry standard certifications like six-sigma.

- Master's Degree preferred