Analyst - Reflexis Workforce Management

Reflexis Workforce Management Analyst

Responsibilities:

Reflexis Expertise:

- Configure and manage all aspects of the Reflexis WFM system, including the labor model, drivers, attributes, budgets, forecasts, and plans.

- Maintain and update system configurations to reflect changes in business needs and workforce dynamics.

- Troubleshoot technical issues and identify opportunities for system optimization.

- Stay up-to-date on the latest Reflexis features and functionalities.

Workforce Management Proficiency:

- Analyze workforce data to identify trends and patterns, and use insights to optimize scheduling decisions.

- Develop and implement scheduling strategies that align with business objectives, labor costs, and employee preferences.

- Collaborate with department managers and business partners to understand staffing requirements and ensure accurate forecast creation.

- Monitor adherence to scheduling rules and regulations.

Training and Support:

- Develop and deliver training programs to equip managers and employees with the skills and knowledge to effectively utilize the Reflexis WFM system.

- Maintain comprehensive documentation on system functionalities, processes, and procedures.

- Provide ongoing support to users, including troubleshooting issues and answering questions.

- Conduct knowledge transfer sessions to ensure continuity within the team.

Problem-Solving and Analysis:

- Utilize strong analytical and problem-solving skills to identify and resolve scheduling issues and system inefficiencies.

- Generate reports and analyze data to measure the effectiveness of scheduling practices and identify areas for improvement.

- Develop and implement solutions to optimize resource allocation and enhance workforce productivity.

Communication:

- Maintain clear and concise communication with stakeholders at all levels, including managers, employees, and IT personnel.

- Effectively present findings and recommendations to leadership teams and decision-makers.

- Document processes and procedures in a clear and easy-to-understand manner.

Qualifications:

- Minimum 5 years of experience in a related field, with at least 3 years of experience using the Reflexis Workforce Management tool.

- Strong understanding of workforce management principles and best practices.

- Proven experience in training, documentation, and supporting production systems.

- Excellent analytical and problem-solving skills, with the ability to identify and resolve complex scheduling issues.

- Strong communication skills, both written and verbal, with the ability to provide clear and concise information to a variety of audiences.

- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

- Experience with data analysis tools and reporting software is a plus.