Analyst/Consultant - Customer Analytics - BFSI

ACCENTURE MANAGEMENT CONSULTING

Entity: Customer Analytics, CN

Role: Analytics

Level: Analyst/Consultant

Location: Gurgaon/Bangalore/Mumbai

Industry Focus: Financial Services

JOB DESCRIPTION: Provide consulting support to solve for business problems in the area of customer analytics for our Global Client's in the FS sector. The primary responsibility for the role is to deliver on Analytics engagements for our clients in this industry. The successful candidate should have strong consultative, business skills in addition to quantitative ability. As well as be exposed to the challenges of using statistics in a business setting, such as incomplete data, biased data, large data sets, low signal-to-noise ratios, high variance and multiple objective functions. Requires being creative and resourceful and will utilize traditional statistical methodologies as well as newer techniques from computational statistics and data mining.

As an Analyst you will be responsible for:

- Develop methodologies to support Customer Analytical project execution for FS clients

- Ability to solution any customer analytics project in FS domain

- Manage a team of analytics resources to ensure that deliverables are met with quality and in a timely fashion

- Engage with middle / senior level clients (VPs) effectively in a dialogue;

- Lead and supervise predictive and descriptive analytics based solutions for

Customer Segmentation

Statistical Models across customer Lifecycle

Acquisition/ Attrition / Cross-Sell / Upsell Propensity Models

Customer Lifetime Value

Pricing Analytics

Web Analytics & Recommender systems

Next best action & offer Optimization

Trigger marketing

Telematics

- Develop and articulate strategic recommendations based on rigorous data analysis

- Partner with client teams to understand business problems and marketing strategies

- Develop proof of concept for key FS clients including scoping, staffing, engagement setup and execution.

- Work with deal teams to provide subject matter expertise and brain dump for important client proposals and RFPs.

Experience:

1-4 years of analytics overall experience, with hands on experience of predictive customer analytics in the financial service industry

- MS in Statistics, Data Mining, Econometrics, Operations Research, machine learning or related fields or MBA

- Exposure to US/ overseas Markets

- Strong Consulting and project management skills and demonstrated experience in managing teams across functions and geographies

- Prior experience of solutioning, shaping client opportunities in respective industry

Key Competencies and Characteristics:

- Proficiency in one or more of analytical tools such as SAS product suite [Analytics Pro (Base, Stat and Graph), E-miner, SAS EG), SPSS, KXEN, and any other statistical or Machine learning tools such as R/ Revo R, Matlab( or Octave) Weka, Orange, etc.

- Advanced Excel including VBA and PowerPoint skills

- Strong Data management skills. Proficiency in SQL, PIG, HIVE, NoSQL etc.

- Ability to translate open ended business problems in analytical hypothesis and test the hypothesis leveraging various data sources

- Comfortable with techniques like regression, segmentation / clustering, optimization, survival analysis, SVM, Random Forest, Neural Network, Deep learning

- Excellent communication and interpersonal skills

- Ability to tie analytic solutions to business/industry value and outcomes

- Desire and ability to collaborate with business partners and drive initiatives