Analyst/AM/Manager - Knowledge Management - Insurance

Purpose :

- To provide knowledge management support

- Plan & execute knowledge management projects in the areas of KM system design, maintenance, document management and content management

- Ability to understand knowledge requirements and build suitable solutions including process mapping, business process manuals, taxonomy, content tagging and tool design and maintenance

Responsibility :

- Translate business challenges & requirements into corresponding Knowledge Management Strategy and Solutions

- Creating a Knowledge Management framework, streamlining existing knowledge base, designing processes for knowledge management systems and on-going management of the knowledge database

- Ensure consistent, high-quality service by developing and maintaining dedicated, strong relationships with primary stakeholders of the team

- Responsible for End-to-end Project Management - assess the needs of the project, recommend methodology & approach for the project; including who to elicit information from, what techniques to utilize, create and adhere to timelines, design and implementation of the solution including unit/user testing

- To manage the effective capture and use of internal knowledge and its integration into the knowledge base

- Develop best-in-class Standard Operating Procedures taking into consideration the quality of the content / documents in terms of its structure, content, tone, audience, mechanics, formatting and consistency

- Work with business verticals and teams to enhance the ways knowledge is categorised and stored

- Write, edit, and proof-read all new content and communication based on the organisation's communication style guide and content standards

- Contribute towards developing strategies to position, develop and leverage your vertical offerings to potential customers/ stakeholders

- Responsible for creating proposals for new projects

- Manage multiple projects in a fast-paced, deadline-driven environment

- Strong team player, ability to work in a team as well as take complete ownership of a project, agree timelines and deliverables with stakeholder.

At least 2 years of relevant experience in Knowledge /Content Management projects.

- Knowledge of Microsoft Office Power Point & MS SharePoint

- Should have good knowledge and understanding of Knowledge Management, techniques & platforms used as well as industry best practices

- Usage of content management tools like SharePoint, Lotus Notes etc.

- Excellent verbal and written communication skills

- Good interpersonal skills & stakeholder management exposure is required

- People management skills

- Experience in Knowledge / Content Management;

- Comprehensive Project management skills including project planning, scheduling and accountability

- Strong proficiency in MS Office (PowerPoint, Excel, Word, Visio, & MS-project)

- Self-motivated, ability to think independently and deliver

- Excellent organizational, communication, and presentation skills - Adaptability

- Willingness to travel

- Strong team player

- Ability to work in a team or handle a project independently

- Attention to detail

- Ability to flag potential problems and escalate where appropriate

- Solution oriented

- An ability to work under pressure and cope with competing demands

Interested candidates please apply with your updated CV at the earliest with your current and expected CTC