Ample Technologies - Technical Trainer

- This is a full-time on-site role for a Technical Trainer at our Bengaluru office.

- The Technical Trainer will be responsible for conducting technical training sessions, developing training materials, assessing training needs, and enhancing the technical skills of employees.

- The role also involves collaborating with internal teams to ensure alignment of training programs with business objectives.

Responsibilities

- Liaise with Location-in-charge & Team leads to determine training needs and schedule training sessions

- Train New hires end to end and evaluate their abilities to handle the task independently

- Design effective training programs to meet icare and Apple goals

- Prepare training content and assessment question banks fortnightly

- Check process & compliance deviations and identify areas of improvement to train.

- On-job training to front desk executives on selling accessories

- Training on new knowledge base articles

- Repair approvals

- Plan redundancy and train employees on cross functional skills

- Should be willing to deliver training remotely and classroom