Neha Singh 
Vice President, Enterprise Business Intelligence Engineering

Khushboo Kumar 
Service Delivery Lead

Rohit Bairagi 
Lead Credit Specialist

Vice President-CFN Enablement & Prepaid Job Description : Overview : The Customer Fulfillment Network (CFN) is an integral part of Global Servicing Network (GSN) with over 1900 employees globally. CFN offers wide range of services to its Card Members and Merchants e.g. Disputes Management, Account setup / maintenance and Prepaid Servicing. CFN has a global footprint servicing 23 markets in 19 different languages processing 30 million customer requests and transactions every year. CFN plays a critical role in companywide efforts to streamline processes, enable digital fulfillment and adhere to market regulations, policies, audit requirements and compliance framework. Role Description : As CFN continues to evolve and grow its servicing landscape, this new position is being introduced to manage a diverse portfolio and responsibilities : 1. CFN Enabling functions : - Developing methodologies and deploying strategic framework for enabling functions within CFN to leverage and create synergies across CFN. This includes change management for new product launches, Policy & Procedures, Issue Remediation, Process Standardization, Control & Compliance, Customer Experience and Operations Transformation to enable Digital Fulfillment. These functions are managed by specialized teams that support CFN Operations with their niche skillset, knowledge and expertise of internal & external requirements that enable smooth and uninterrupted service-delivery. These functions are interlinked in CFN ecosystem with a common objective to enhance servicing experience for AXP customers and maximize benefits for AXP shareholders. 2. Prepaid Servicing Operations (PSO) : - Manage Prepaid Serving teams which are engaged in service delivery support for prepaid products globally. An integral part would be to manage partner operations and seamless transition of several key functions to the partner in line with the overall Business strategy. Key Responsibilities Include : - The seasoned leader will effectively manage routine activities, identify projects and provide services that bridge thoughtful strategy, detailed planning and disciplined execution to produce sustainable results that meet customer needs. The role requires effective collaboration with Senior Operations Leaders and Business Partners across AXP. Additionally, the effective candidate will be able to lead through ambiguity and inspire followership within a matrixed organization. - Thought leadership/creative problem solving to challenge the status quo and drive progressive customer experience and AXP profitability. - Manage large-scale Operations and diverse Programs, with strong determination to drive significant change over time - People leadership, including hiring, developing, and engaging a diverse, high performing and motivated team of professionals, who understand and demonstrate the AXP Values in day to day functioning. - Lead the planning and management of a diverse set of initiatives that result in achievement of sustainable, transformational goals - Ownership of work streams to improve our service, customer engagement and operational activities and fostering a spirit of collaboration across teams - Relationship leadership, including ability to develop strong working relationships with business partners across AXP and oversee the development and execution of a portfolio of initiatives Qualifications : - Operations leader with minimum 15+ years of post qualification experience with demonstrated ability to lead large scale Operations. - Strategic thought leader with the ability to work through unstructured problems and develop clear action plans - Must possesses an exceptional track record of commitment to integrity and service - Must have past experience of managing diverse portfolios in techno-functional roles - Should have managed large-scale transitions and transformation programs - Focus on the customer; demonstrate desire to understand and solve for customer needs and pain points - Strong relationship management and collaboration skills with the ability to influence others, both internally and externally, across many geographies - Excellent communication skills - both written and oral, with experience leading discussions with Senior Leaders where decisions need to be made based on the facts presented - Has an eye for detail and have a strong mindset for transformation Job type- Full Time Industry Type - Customer Care The Apply Button will redirect you to website. Please apply there as well. #NOLI

Gurgaon/Gurugram

American Express - Vice President - Customer Fulfillment Network Enablement & Prepaid 

American Express - Vice President - Customer Fulfillment Network Enablement & Prepaid  ,Job Description for American Express - Vice President - Customer Fulfillment Network Enablement & Prepaid  in American Express in  Gurgaon/Gurugram for (15-20) years of experience. Apply Now!

Job Description for American Express - Vice President - Customer Fulfillment Network Enablement & Prepaid  in American Express in  Gurgaon/Gurugram for (15-20) years of experience. Apply Now!