Neha Singh 
Vice President, Enterprise Business Intelligence Engineering

Khushboo Kumar 
Service Delivery Lead

Rohit Bairagi 
Lead Credit Specialist

- American Express is a global services company and the world's largest card issuer. Our direct relationships with many millions of consumers, businesses and merchants worldwide - combined with our leading edge marketing, information management and rewards capabilities - enable us to offer an array of valuable services that enrich lives, build business success, encourage financial responsibility and create communities of people with common interests. - American Express for 9th consecutive year has been voted among India's top 10 workplaces by the Great Place to Work institute. In recognition of our consistent performance, we were nominated to the Great Place to Work - Hall of Fame- . At American Express, we serve customers, not transactions. We're widely known for providing superior customer service and have been recognized for a number of achievements including being ranked highest in customer satisfaction within the credit card industry by J.D. Power for seven consecutive years. A career at American Express is rich in experience and offers opportunities to build lasting relationships with our customers. Come join us and realize your potential. Job Description: - Lead a Team of Learning Specialists and Job Content Coaches - Support/initiatives in enhancing/meeting shareholder metrics - Strengthen the team by providing effective leadership; performance management, timely coaching &amp; feedback and helping them acquire new talent, knowledge &amp; skills. - Responsible for goal setting, performance reviews and development plan for all direct reports. - Monitor New Hire performance through toll gate reviews - Lead and maintain employee satisfaction and morale by using reward/recognition tools available. - Manage attrition for the team as well as new hires - Responsible for day to day functioning/administrative work for new hires and direct reports - Responsible for delivery of customer/shareholder/employee dashboard metrics as per goals consistently and effectively - Function as a leadership tool to help employees maximize their performance - Decision making ability in critical day to day functioning of processes - Meet regularly with employees to plan their development and evaluate the progress made - Initiate process improvements by identifying service delivery gaps and offering solutions for the same - Demonstrate superior global thinking and strong process/quality improvement mindset. Qualifications :&nbsp; - Excellent Communication and Presentation Skills - Good working interpersonal, negotiation and people leadership skills. - Proven Performance in Driving Self/Others - Demonstrated Mentoring and Coaching Skills - Strong Interpersonal Skills and ability to Interact At All Levels - Knowledge of American Express policies &amp; procedures - Excellent organizational skills &amp; execution quotient - Ability to Work Flexible Schedules and Shifts Industry Type - Customer Care The Apply Button will redirect you to website. Please apply there as well. #NOLI

Gurgaon/Gurugram

American Express - Team Leader - Training 

American Express - Team Leader - Training  ,Job Description for American Express - Team Leader - Training  in American Express in  Gurgaon/Gurugram for (4-10) years of experience. Apply Now!

Job Description for American Express - Team Leader - Training  in American Express in  Gurgaon/Gurugram for (4-10) years of experience. Apply Now!