Neha Singh 
Vice President, Enterprise Business Intelligence Engineering

Khushboo Kumar 
Service Delivery Lead

Rohit Bairagi 
Lead Credit Specialist

Job Description&nbsp;<div> American Express is a global services company and the world- s largest card issuer. Our direct relationships with many millions of consumers, businesses and merchants worldwide - combined with our leading edge marketing, information management and rewards capabilities - enable us to offer an array of valuable services that enrich lives, build business success, encourage financial responsibility and create communities of people with common interests. American Express for 9th consecutive year has been voted among India- s top 10 workplaces by the Great Place to Work institute. In recognition of our consistent performance, we were nominated to the Great Place to Work - Hall of Fame- . At American Express, we serve customers, not transactions. We- re widely known for providing superior customer service and have been recognized for a number of achievements including being ranked highest in customer satisfaction within the credit card industry by J.D. Power for seven consecutive years. A career at American Express is rich in experience and offers opportunities to build lasting relationships with our customers. Come join us and realize your potential Responsibilities: This position is responsible for successfully managing a client account setup &amp; maintenance, supplier verification &amp; setup, sanctions screening, annual financial review, membership rewards etc. processing operations team that supports the Cross Border Payments organization in the JAPA &amp; US regions. - This individual will manage a team that provides support to various Compliance &amp; GSG teams and to assist management in ensuring that FES operates in accordance with all legal and regulatory requirements and all Company- s standards of conduct, so as to protect and enhance the reputation of American Express with its regulators and avoid significant financial loss. - Responsible for interfacing with various Compliance Management, Business or Unit Heads &amp; Managers on risk management &amp; compliance initiatives and to develop and coordinate cross-functional strategies and information sharing etc. - This position is also responsible for monitoring key drivers for the team and the teams day to day functionality relating to setting up new Foreign Exchange International Payments (FXIP) accounts within specific market service level agreements. - Effective supervision, coaching &amp; development of the team members. - Do root cause analysis for any process breakdown / exceptions and work with linkages globally to resolve and fix the causes for the same. - Assist in co-ordination of the BCP efforts &amp; in supporting the 6 Sigma initiatives in the region.&nbsp;</div><div> - Hold monthly, quarterly calls (or any other frequency as per business requirements) with key stakeholders globally to build relationship, continually check for acceptable service levels and address concerns (if any). - Manage team resources to ensure that Risk and Compliance processes are met in creating and maintaining accounts for FXIP &amp; B2B clients globally. Oversight of on-boarding activities to meet customer expectations.&nbsp;<div> - Drive performance excellence through the delivery of all production outcomes in accordance with agreed service level agreements and standards agreed.&nbsp; - Review and track Key Performance Indicators (KPI- s) and take corrective action to ensure goals are achieved.&nbsp; - Ensure all external customer satisfaction goals are achieved by ensuring work is monitored on a timely basis, that performance gaps are identified and addressed, and that production outcomes align with customer expectations, as agreed.&nbsp; - Co-ordinate staffing activities for the day based on work volume.&nbsp; - Monitor and manage operating expenses for cost centre, providing monthly variance reporting and forecasting on volumes and costs.&nbsp; - Action financial and statistical reporting / MIS on a daily / monthly basis. Partner with key linkages. - Provide effective cross training to ensure team flexibility during peak periods and appropriate skill backup and support.&nbsp;</div><div> - Update process flows and supporting desk instructions to facilitate training and implement ongoing process improvements.&nbsp; - Training will include a balance of process maps, on the job training and building the understanding impacts to Risk, Compliance, and other operations departments.&nbsp; - Provide updates to staff on any procedural changes and review work to guarantee their compliance.&nbsp; - Actively participate by updating procedure manuals.&nbsp; - Provide leadership in identifying and eliminating customer dissatisfiers - Review and provide input to manager, on an ongoing basis, ensure the procedures are followed in the completion of various compliance related activities and client account setup processing.&nbsp;</div><div> - Complete audit confirmations on setup.&nbsp; - Monitor and report to manager on process and productivity efficiencies and actions taken to correct.&nbsp; - Ensure the team operates within American Express policies and guidelines, including Sarbanes Oxley, and Compliance requirements for all markets serviced. - Lead and motivate a team of skilled individuals.&nbsp;</div><div> - Recruit quality team members, administer PMP program, including monthly coaching and feedback sessions with all team members, providing development, and motivation to the team.&nbsp; - Ensure the team operates within appropriate budgetary guidelines.&nbsp; - Establish and support development plans in order to develop and improve team member skills.&nbsp; - Actively lead the team- s engagement initiatives based on agreed outcomes / priority units from AES. - This role may be subject to additional background verification checks. - Sound judgment &amp; an inquisitive approach to practices and procedures. - Excellent attention to detail with ability to exercise personal authority &amp; follow procedures and controls, without exception. - Ability to multitask and work under pressure. Demonstrated experience in handling tasks with complex and multiple priorities and deliverables. - Good analytical, organizational, problem solving and decision-making skills. - Flexible &amp; adaptive approach with the ability to re-prioritize and respond to changing and sometimes stressful work demands to ensure adequate support of Regional markets &amp; time zones.</div><div> - Flexibility to work in different shifts and deliver successfully on stretch assignments.&nbsp; - Commitment &amp; the ability to cope under pressure whilst maintaining attention to detail/accuracy. - Professional with excellent time management and core compliance or business skills. - Maintain optimum productivity and staffing levels at all times to enable quality service levels are maintained at all times as per the laid out guidelines. - Preferably have experience in leading and working in a target driven team environment. Motivated, self-starter &amp; results driven. - Prioritize &amp; schedule daily tasks to best achieve teams goals. - Effective collaborative skills that contribute to positive working relationships with peers as well as counterparts in Compliance and the business. - Preferably have Operations management experience and expertise in coaching and feedback and ability to manage diversity. Manage conflict and counsel performance. - Ability to manage people &amp; to motivate a team, assess readiness levels and the ability to apply appropriate coaching to improve the performance of the team. - Good Interpersonal skills and the ability to communicate at all levels including presentation and public speaking skills. - Graduate / Post Graduate preferably with 4-6 years of post qualification experience (preferably in the banking sector). - Preferably have knowledge of applicable Laws and Regulations and understanding of relevant enterprise-wide, US and local policies and standards with the ability to interpret &amp; apply them. Qualifications Behavioral Skills/Capabilities: Enterprise Leadership Behaviors - Set The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective - Bring Others With You: Build the Best Team, Seek &amp; Provide Coaching Feedback, Make Collaboration Essential</div><div> - Do It The Right Way: Communicate Frequently, Candidly &amp; Clearly, Make Decisions Quickly &amp; Effectively, Live the Blue Box Values, Great Leadership Demands Courage-&nbsp;<div>&nbsp; ReqID: 19013295</div><div> Schedule (Full-Time/Part-Time): Full-time Job type- Permanent Industry Type - Customer Care The Apply Button will redirect you to website. Please apply there as well. </div></div></div>

Gurgaon/Gurugram

American Express - Team Leader - Foreign Exchange International Payments Operations 

American Express - Team Leader - Foreign Exchange International Payments Operations  ,Job Description for American Express - Team Leader - Foreign Exchange International Payments Operations  in American Express in  Gurgaon/Gurugram for (4-6) years of experience. Apply Now!

Job Description for American Express - Team Leader - Foreign Exchange International Payments Operations  in American Express in  Gurgaon/Gurugram for (4-6) years of experience. Apply Now!