American Express - Service Delivery Leader

Job Description

- Monitor overall Goals, Key Performance Indicators to ensure global consistency and unified management reporting.

- Prepare Decks & Update for Senior Leadership

- Project Oversight - Contract Governance & Compliance

- Ensure annual operating plan is completed on time and within budget

- Validate billing Invoice & Charge out expenses of the Service Provider and ensure that the payments being made by American Express are in line to the commercial terms & conditions of the Master Services Agreement

- Contract Management, financial lifecycle and Charge Out Support

- Financial and Quantitative Analysis

- Provide Budget Management forecasting

- Manage the Service Level credit process

- The incumbent will also Support Expense Management through Analytics & Reporting

- Manage performance reporting of Partner Function to the Senior Leadership

- Support leader in making presentation for the senior leaders

- Year End Management process for the team

- Infrastructure Management including technology, workstations etc

- Quarterly Financial Projections

- Ensure MET is completed by all the employees

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Qualifications

Graduate with at least 9- 12+ years of proven experience in Procurement

- Excellent project management skills.

- Must have hands on experience in creating presentations for senior leadership

- Knowledge of operational metrics, dashboard reporting, driving SLA driven deadlines and operations is a pre-requisite

- Excellent executive presence with strong communication skills including presentation, verbal and written communication, fluency in English is a must

- Customer management/ customer interface with experience and ability to proactively anticipate customer needs and identify their specific requirements

- A prior exposure to the Procure to Pay domain including analyzing, negotiation, sourcing, contracting would be preferred.

- Frequent contacts with internal/external customers and other company representatives at all levels of management

- Prior experience of managing relationships with global customers atleast 2 Band levels higher would be an added advantage

- The individual is required to manage the process of assuring the escalation of critical issues to the appropriate management chain for decisions and problem resolution

- Requires frequent contacts with international customers which at times are difficult, requiring a balance of assertiveness and tact

- Should be flexible to work in the shift environment

- Prior Experience of Working on Procurement ERP Platform like Ariba, Oracle, SAP will be an added advantage.

- Strong strategic thinking skills, with the ability to identify and assess key drivers of success, implications of alternatives and recommendations for execution

- Demonstrated high performance in the previous organization

- Demonstrated ability towards troubleshooting and query resolution. Must be detail oriented with good problem solving skills

- Driving cross functional projects / assignments at department / centre level, implementing Six Sigma rigor, process improvements, process and customer engagement.

- Demonstrated understanding of business, financial, and economic ramifications of various third party actions and alternatives in order to recommend appropriate actions

- Ability to collaborate and drive decisions in spite of divergent objectives of the stakeholders involved.

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