Neha Singh 
Vice President, Enterprise Business Intelligence Engineering

Khushboo Kumar 
Service Delivery Lead

Rohit Bairagi 
Lead Credit Specialist

Responsibilities   - Portfolio Manager for a key Collection partner/Agency servicing US market   - Assist the Service Delivery Leader who would be the lead managing the partner relationship   - Oversee/Optimize the Overall Performance through In-Depth Analysis on Effectiveness of Collections, Key Process Indicators and Collector Level Effectiveness   - Provide Thought Leadership, Drive Initiatives and Grow Agencies Market Share, Maximizing Returns through Best-In-Class Collection Economics   - Understand Key Drivers in Performance, Optimal Settings for the Key Drivers, Motivation behind Actions/Operational Levers and Impacts to Results   - Carry A Small Business Owner Mind-Set Working With A Strong Sense Of Urgency And Purpose In The Execution Of Treatment/Solutions   - Partner with Agencies to Identify Opportunities/Root Cause, Deliver and Monitor Solutions to Improve Overall Performance   - Implement and Maximize the Usage of Collection Treatment Tools/Strategies   - Leverage Best Practices across the Credit Network through Learning from /Sharing Successes among Other Agencies and With Proprietary Sites.   - Deliver superior performance in multiple international markets.   - People Management   This role may be subject to additional background verification checks.  Qualifications:   - Minimum a Graduate with 5+ years of experience In Credit / Collections Operations, Agency Management and/or Project Management (experience in managing US collections. Preferred)   - Past 2 years rating to be a minimum G2L2   - Self Directed With Strong Interest In The Collection Business And Passionate In Driving Business Results.   - Strong Thought Leadership with Ability to Incorporate Analytical & Operational Aspects To Design & Implement Innovative Solutions To Drive Performance.   - Ability To Learn Quickly And Work Independently With Complex, Unstructured Initiatives.   - Proven Ability to Successfully Multitask and Constantly Juggle Priorities   - Ability to Partner and Influence Vendors, Peers and Management   - Excellent Verbal, Written and Interpersonal Communication Skills.   - Knowledge & skills to manage multiple international markets  - Experience & strong people management skills  Job type- Full Time  Industry Type - Customer Care   The Apply Button will redirect you to website. Please apply there as well.  #NOLI

Mumbai

Maharashtra

American Express - Portfolio Manager - Collection Partner/Agency Servicing - US Market 

American Express - Portfolio Manager - Collection Partner/Agency Servicing - US Market  ,Job Description for American Express - Portfolio Manager - Collection Partner/Agency Servicing - US Market  in American Express in  Mumbai Maharashtra for (5-10) years of experience. Apply Now!

Job Description for American Express - Portfolio Manager - Collection Partner/Agency Servicing - US Market  in American Express in  Mumbai Maharashtra for (5-10) years of experience. Apply Now!