American Express - Manager - Sales & Support

Manager - Sales and Support

You Lead the Way. We've Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

- Develop and implement American Express Global Network Services (GNS) expansion strategy across bank partners in India

- Work to drive New card Acquisition various sourcing channels of issuing partner, - Develop new avenues for Acquisition channels, Launch campaigns for sales channels to grow the NCA faster than the market

- Implement thought through plans to Activate & engage the portfolio, Drive portfolio spend persistence.

- Implement actions to maintain product line, develop & refresh product as the need arises, including pitches to senior leadership at partner organizations

- Structure & complete sophisticated commercial deals with all external partners; Orchestrate contractual & commercial partner negotiations

- Conduct partner business performance reviews and share actionable insights on portfolio performance

- Collaborate & align with all relevant regional stakeholders - Legal, Finance, - Marketing, Controllership, Portfolio Analytics, Partner Business Solutions

Partner with Marketing teams to develop campaigns which excite customers and are value centric to Amex and bank partners.

- Understand the partner business strategies; craft and execute tactical plans to improve partner profitability, delivering on all key segments and objectives agreed within the context of the overall relationship and business agreements.

- Develop positive relationships between American Express and the Bank partners across all operational functions (sales, product, marketing, operations, merchant acquiring and analytics)

- Conduct regular Trainings with the Issuer sales teams and engage with sales channels across all levels

- Track market practices & competition.

- Work with collaborators within the organization to drive value to our Bank partners.

- Maintain the relationship with key contacts on a day-to-day basis.

- Leverage all American Express brand sponsorship properties, product/services to deliver exceptional customer value.

Preferred Qualifications

- Management Graduate with required 8-10 years of card issuing/large business development roles & payment schemes/network experience.

- Must have a 360 degree understanding of Payments spanning across Issuing, Acquiring & Network

- Possess deep understanding of other card schemes & of payment industry economics and can independently lead sophisticated financial deals

- Excellent influencing, negotiation & relationship building skills, crafting interest at all levels of the prospect organization, and developing strategic business solutions.

Proven track record of demonstrating Thought leadership, Able to influence without authority & financial dexterity

- Self-motivated with a business acumen, Strong negotiation skills creating an outcome where everybody wins

- Excellent communication and presentation skills.

- Ability to process information and incorporate feedback into an interactive business conversation.

- Ability to work with cross functional teams.

- Result oriented with experience in developing and driving successful sales strategies.

- Ability to articulate knowledge about Amex Products, Services & Experiences to bank partners.

- Comfortable with travel within India as may be required to support organizational goals

This is not a hybrid role and the colleague is expected to be in office on working days if not out for meetings/events

Compliance Language

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

- Competitive base salaries

- Bonus incentives

- Support for financial-well-being and retirement

- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

- Generous paid parental leave policies (depending on your location)

- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

- Free and confidential counseling support through our Healthy Minds program

- Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.