American Express - Manager - Sales Development

You Lead the Way. We've Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure.

This position is responsible for leading the Consumer Cards sales team in Delhi to support aggressive targeted acquisition of premium prospects.

This role encompasses managing multiple channels including proprietary, 3rd party, phone and store based and deliverables include card acquisition, productivity, activation, early billings as well as compliance.

Responsibilities :

- Building, coaching and developing the premium sales teams across channels and ensuring appropriate sales processes are followed

- Ensuring highest levels of controls and compliance are adhered to while meeting sales targets

- Provide thought leadership in conceptualization and implementation of the retail channel strategy in Delhi market by generating innovative ideas on process and product variants and identify new opportunities in market to increase productivity of the channel

- Implement the premium value strategy and increase market share in Delhi through a team of sales managers and premium sales force.

- Build relationships with large corporates, clubs, malls, residence welfare associations and builders of premium and super premium areas to implement targeted acquisition activities within relevant segment and enhance productivity

- Develop proactive local promotional plans & contests for all sales channels and ensure cost of acquisition is within agreed threshold. Liaise with local merchant acquisition & servicing teams across channels to ensure city coverage is healthy and customer experience is positive

- Develop strong interfaces with Operations to understand and contribute to Card approval process and deliver through partnership with New Accounts a high-end customer experience

Key Deliverables :

- New Account Application and Billings goal for the city.

- Build a strong sales culture that reflects and strengthens the Amex Brand - customer experience at every touch point

- Minimise sales miscommunication, customer complaint and ensure no sales misconduct Manage CPC, early activation, and FYF attrition while delivering on agreed Product Mix.

- Work closely with sales effectiveness team to create a training calendar and ensure a flawless execution of the same - Analyze applications/NCA on an ongoing basis to ensure that metrics on approval rates, cancellation rates, declines and spend behavior etc are met.

- Analyze sales performance on a monthly basis as per the guidelines and develop strategies to retain high performers and replace poor performers

Minimum Qualifications :

- A post graduate degree and 6-8 yrs of Retail Sales/Client Management Experience

- Highly customer-focused and result-oriented and possess strong relationship and networking skills

- Good command over communication and ability to leverage relationships across various stakeholders in order to drive results

- Strong Influencing and collaboration abilities

- Good Thought Leadership for driving broad level strategies

- Strategic and Analytical focus

- Compliance Language

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life.

Benefits include:

- Competitive base salaries

- Bonus incentives

- Support for financial-well-being and retirement

- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

- Generous paid parental leave policies (depending on your location)

- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

- Free and confidential counseling support through our Healthy Minds program

- Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.