American Express - Manager - Performance Engineering

You Lead the Way. We've Got Your Back

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible - and we're proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

Primary Responsibilities of this Project Manager role includes:

- Provide thought leadership, with an ability to develop and execute successful strategies

- Lead a group of people working to achieve encouraged results (is not a people leader role)

- Drive implementation of large-scale projects that improve the experience, efficiency, and effectiveness of Global Servicing Group functions through Amex capabilities changes

- Partner with multiple teams including Operations, Capabilities, Automation and Technologies, among others, to develop collaborative approaches while jointly prioritizing and addressing key business opportunities

- Supervise multiple concurrent initiatives and lead the implementation in production

- Enable tactical delivery of strategic themes including making processes easier, faster, and consistent

- Deliver, measure, and report the key success metrics/outcomes and review with the leadership by setting up a robust governance structure

- Provide strong, dynamic leadership to drive projects individually and work as a team player.

Skills Required:

- Understanding of Industry specific tech, process improvement and product development processes, known as a businessperson who can speak both tech and business languages

- Creative thinking, including the ability to identify patterns and propose solutions to long-standing business problems, and ability to act as a catalyst for change

- Must be an outstanding, self-motivated analytical thinker and problem solver, comfortable working with data and able to resolve sophisticated problems independently

- Strong written and verbal communication skills combined with an ability to interact effectively with senior leaders and business partners

- Proven track record to quickly adjust to shifting priorities, multiple demands, ambiguity and rapid change

- Proven track record of successfully operating in a highly matrix environment and being able to lead and influence without direct authority, globally

- Strong understanding of Customer Servicing Processes & ability to identify improvement areas

Qualifications - External:

- Bachelor's Degree/Master's Degree in Industrial Engineering, Management Science or any other graduate.

- 3+ years related experience supporting or leading project team

Preferred Additional:

- Experience in Project Management, Business Management, or similar background is required

- Project management, Six Sigma Black Belt Certification

- Proficiency with writing SQL queries for data extraction and analysis

- Exposure to R, Python, Hive will be an added advantage

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.