American Express - Manager - Digital Product Management

You Lead the Way. We've Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible - and we're proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

We are focused on providing the best customer experience everyday through a differentiated set of products and services. With our mix of assets like rewards, benefits, members only perks, we are re-imagining how commerce and experiences converge in a more modern, digital and connected world.

Enterprise Data Governance & Platforms (EDGP) is part of the larger Enterprise Digital and Data Solutions (EDDS) organization. EDGP improves the customer experience and drives business growth through robust enterprise-wide data policies and governance and enabling a data-driven culture, while developing digital and data platforms that provide insightful customer relationships and allow users to leverage enterprise-wide data capabilities.

Primary Responsibilities:

- Enterprise Data Platforms' (EDP) team's vision is to deliver exceptional customer experience every day, empowering the enterprise to use trusted data and insights enabled through best-in-class suite of products.

- Lead and supervise the translation of product strategy into detailed requirements for prototype construction and final product development by engineering teams, via collaboration with multiple stakeholders on Requirements Grooming, Design, Architecture and Prioritization across multiple scrum teams.

- Assess value, develop use cases, and prioritize features and user stories to ensure that work focuses on those with maximum value that are aligned with the product strategy.

- Partner with the design and technology teams to develop, evaluate, deliver the defined capabilities, and rapidly iterate innovative solutions.

- Mentor the product owners on eliciting user needs and matching them to the wider product vision.

- Keep up to date with industry, competitor, Agile/SAFe methodologies, and latest trends.

- Manage program blocking issues, anticipate and make tradeoffs, and balance the business needs versus technical or operational constraints.

- Serve as the internal and external subject matter expert for products.

Functional Responsibilities:

- As a Product owner with Enterprise Data Platforms team, execute product development strategy for the products aligned to the foundational Lumi (google cloud platform) capabilities.

- Execute on the end-to-end roadmap data driven products for Lumi such as acceleration tools, optimization tools, scheduling solutions, access management capability and others.

- Support on ensuring the application, maintenance and governance of necessary data security mechanisms on the products aligned to the internal policy guidelines.

- Closely collaborate with users to understand the pain points, requirements, feedback and provide them with timely resolutions.

- Understand business requirements, product gaps/requirement gaps and drive feature choices.

- Constantly test their own products, create edge cases and if required should have the ability to write and define product specs from scratch.

- Mentor the team in shaping the deliverables both from a functional and technical perspective and be able to drive the vision with the engineering teams.

- Breaking down high-level milestones into requirements, user stories, and acceptance criteria

- Reviewing and accepting engineering deliverables, ensuring it meets all of the product requirements.

- Have the ability to be able to work with complex cross functional teams: Engineers, Architects, governance & business partners.

- Co-ordinate communication, escalate and facilitate resolution of risks, issues and changes tied to the Product Backlog

- Evaluate external big data tools/capabilities landscape in data management to assess applicability for platform.

Qualification Requirements:

- Bachelor's or Master's degree in information technology, Computer Science, Information security, Mathematics, Statistics, MBA or any other relevant qualification.

- 4+ years of demonstrated excellence in delivering business solutions across a variety of platforms and technologies such as Big Data, Big Query, Google Cloud, Pyspark, Hive, Scala, Python

- Knowledge about Databases, SQL, Data movement, APIs, developing user interfaces & BI reporting is preferred.

- Working knowledge of Scaled Agile Framework, have an Agile mindset, and can embrace new opportunities and adapt easily to change.

- Product development experience is preferred.

- Strong communication, product, and problem-solving skills.

Compliance Language:

- We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

- Competitive base salaries

- Bonus incentives

- Support for financial-well-being and retirement

- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

- Generous paid parental leave policies (depending on your location)

- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

- Free and confidential counseling support through our Healthy Minds program

- Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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