American Express - Manager - Digital Product Management

Description - External

You Lead the Way. We've Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

Joining as a digital product manager at American Express is, at its heart, about making a positive difference in people's lives by improving the products and journeys we offer, in more than 25 countries.

Imagine for a minute that you see an advertisement for an American Express card that excites you. You click on the ad, check out the benefits and decide to apply. You fill out the information about yourself in the application form, take a selfie or a video, upload a photo of your passport and recent bank statement and click submit. Seconds later you're approved. The card is instantly available on your phone to use and start earning rewards, getting a free Uber or Deliveroo, or getting you access to restaurants and great travel experiences.

This is the kind of experience you'll be working towards as part of our team - owning part of the application/onboarding journey. You'll help reduce the friction for people to apply for a card while ensuring we meet the complex set of regulatory standards in each country to protect against fraud and other criminal activity.

Your responsibilities include:

- Understanding and representing user needs, both customers and internal stakeholders

- Continuously engage with partners to maintain product transparency, build trust, and address challenges

- Collaborating with local market teams to stay informed of international market trends and competitors

- Leveraging quantitative and qualitative data to understand customer experiences and behaviour to drive informed decisions, experimentation, product strategy and roadmap

- Partnering with engineering, design and other teams throughout the product lifecycle from ideation to delivery and ongoing iteration

- Prioritizing product features and capabilities

- Leading a team of 1-2 Product Owners, inspiring and motivating to performance excellence and delivery.

Minimum Qualifications

- 5+ years' experience of product management shipping features that delight customers and users. If you're passionate about technology improving lives and have go-to-market or other highly relevant experiences we're happy to consider your application.

- Excellent written & verbal communication skills. You're able to articulate the reasons behind your work and bring others along with you. The skills stretch from writing customer journey narratives and mocking up wireframes to share with engineers to inspiring go to market teams with our strategy and roadmap.

- Strong collaboration & relationship skills - we are a relationship-oriented company, that values diverse perspectives. You will be the evangelist for the strategy and roadmap but won't be successful without bringing others along with you. Your ability to listen deeply, contextualise your insights are essential to achieving the best outcomes.

- Interdisciplinary experience. In addition to the standard product functions of design and engineering, you have experience working with analytics, business development, communications/PR, marketing, and third-party distribution partners.

- The spirit of an entrepreneur with an ability to contribute to product design, project management and technical ideas. Experience in building and managing global digital products built for scale and reusability

- Ability to thrive in a fast-paced environment, with competing resources and priorities, through the product life cycle from planning and development, through launch

- Demonstrated ability to motivate and coach a high performing team

Preferred Qualifications

Previous experience in digital retail / shopping experiences

Experience working with remote software development teams

Compliance Language

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries

Bonus incentives

Support for financial-well-being and retirement

Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

Generous paid parental leave policies (depending on your location)

Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

Free and confidential counseling support through our Healthy Minds program

Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.