Neha Singh 
Vice President, Enterprise Business Intelligence Engineering

Khushboo Kumar 
Service Delivery Lead

Rohit Bairagi 
Lead Credit Specialist

- Drive workforce planning, real time/service level adherence and inventory/call center performance management and analytics - Monthly calculations of P4P, Scorecard, IIY, actioning of Par Requests & Maintain Staffing Data for the Merchant Services and Global Disputes Network. - Responsible for creating various adhoc MIS Reports for our Business Partners - Streamlining of various MIS metrics between JAPA & US servicing - Responsible for achieving and optimizing in-bound call center service levels and back-office inventory control/case time performance levels for the Merchant Services and Global Disputes Network. - Develops and maintains, within 5% accuracy, workforce planning and volume forecasting models to support short term and long term business objectives - Develops and executes back-office inventory strategy and case distribution solutions required to achieve case time resolution goals - Partner with Site level leadership team by providing operational recommendations required to deliver world class service at the right margins Qualifications - Exceptional planning skills & experience from working in an operational environment where the processes are complex and numerous - Possess strong analytical skills; ability to evaluate alternatives and recommend solutions. - Good communication skills both verbal and written with some exposure to financial analysis/ MIS/ decision support role and demonstrated ability to prioritize and drive results. - Good working interpersonal and negotiation skills - High result orientation - Excellent working knowledge of Microsoft Office (Excel, Access,Word and PowerPoint).SQL knowledge would be an added advantage. - Ability to balance multiple priorities simultaneously while setting and meeting expectations. Good business sense, self-motivated and flexible. Job type- Full Time Industry Type - Customer Care The Apply Button will redirect you to website. Please apply there as well. #NOLI

Gurgaon/Gurugram

American Express - Lead Business Analyst 

American Express - Lead Business Analyst  ,Job Description for American Express - Lead Business Analyst  in American Express in  Gurgaon/Gurugram for (3-8) years of experience. Apply Now!

Job Description for American Express - Lead Business Analyst  in American Express in  Gurgaon/Gurugram for (3-8) years of experience. Apply Now!