Posted By
Posted in
Banking & Finance
Job Code
367867
Responsibilities:
- Inculcate Quality DNA across Global Financial Operations (GFO). Develop, Lead, support and manage Quality Trainings (Self paced and Instructor led)
- Manage Idea inventory across GFO VP Areas, initiate and lead project discussions on high impact business ideas leading to successful project completion
- Coach, mentor, support Quality Green Belt, Black Belt and LEAN Projects in partnership with operations teams
- Build and institutionalize robust Governance to ensure all the Quality deliverables are delivered timely and accurately.
- Responsible for Quality Dashboard, Key metrics and reporting to Senior Leadership.
- Shift the focus from information delivery to value added analysis that facilitates and enables for business decisions.
- The incumbent shall quickly gain detailed understanding of inputs, processes, controls, flows, metrics of the process area and come up with innovative solution/frameworks that creates win-win synergies
- Ensure smooth implementation of the tasks independently and manage change effectively.
- Uses specialist knowledge to support operations team in process improvements
- Self starter and handles customers/stakeholders for any queries independently
- Acts as SME in the Quality domain and have a solution oriented mindset
- Help/coach team members of larger Service Excellence Team with Quality concepts/approach
- Supports, leads process/customer level projects & develop solid partnership with key stakeholders
Qualifications:
- Graduate/Post Graduate with 4+ years of work experience
- Six Sigma Certification (minimum Green Belt)
- Experience in Project Management
- Working Experience of Minitab (A plus)
- Strong Excel and Powerpoint skills
- Demonstrated ability to run high impact projects with minimum supervision
- Experience in managing multiple stakeholders
- Analytical mindset
- Understanding of operations and processes preferably in Global Financial Operations
- Strong relationship management, ability to lead and influence others in a cross-functional environment
- Strategic thinker who can partner with key stakeholders to drive the direction of the business
- Self starter with ability to solve ambiguous/ open ended business challenges
#NOLI
Didn’t find the job appropriate? Report this Job
Posted By
Posted in
Banking & Finance
Job Code
367867